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Store PUD Courier
Store PUD CourierFedEx • Brentwood, TN, US
Store PUD Courier

Store PUD Courier

FedEx • Brentwood, TN, US
30+ days ago
Job type
  • Full-time
Job description

Pick Up & Delivery Courier

Under general supervision, the Pick Up & Delivery (PUD) provides customer service activities related to picking up and delivery orders to and from FedEx Office stores and customer's place of business. Responsibilities are accomplished by driving a company vehicle and ensuring that regular servicing and cleaning of vehicles is conducted. The PUD Courier will receive daily route information from a centralized dispatcher. The dispatcher will have the ability to add or remove stops from the route as needed. The PUD Courier may also be asked to perform other duties within a FedEx Office Store, if there is a period of time where they are not assigned any pick-up / delivery activity.

General Duties And Responsibilities :

This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive :

  • Responsible for driving the company vehicle to perform pick-up / delivery service for FedEx Office stores and for customers
  • Pick-up duties encompass driving to the customer's place of business (or a FedEx Office store), receiving completed masters for photocopying orders and picking up supplies and inventory items from vendor's place of business
  • Delivery duties include : delivering finished photocopy orders to customers (or a FedEx Office store) and distributing marketing materials as requested
  • Receive daily route information from a centralized dispatcher via a company provided phone
  • Responsible for the operation of company Vehicle according to applicable motor vehicle regulations, company policy and auto insurance guidelines
  • Ensuring the proper upkeep and maintenance of the vehicle by conducting regular servicing and cleaning procedures
  • Responsible for maintaining pick-up / delivery logs and vehicle maintenance logs to document duties performed
  • Adhere to FedEx Office company and vehicle safety policies and guidelines
  • Follow accident procedures and observe traffic laws
  • Responsible for ensuring quality service is provided at each customer interaction by providing efficient and professional delivery service, answering customer questions, problem resolution and polite and caring transactions / interactions
  • Responsible for performing additional duties within the store during non-delivery times
  • All other duties as needed or required

Minimum Qualifications And Requirements :

  • High school diploma or equivalent education
  • Must be at least 21 years old and have a minimum of two years of driving experience
  • Valid and current driver's license
  • Ability to comply with any specialized regulatory or licensing requirements, as determined by geographic location and / or work assignment; FedEx Office will communicate any specialized regulatory or licensing requirements during the hiring process
  • Must meet and maintain the FedEx Office Motor Vehicle Requirements, to be audited annually
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

    • Essential Functions :

  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend / twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and / or reporting could include regular attendance at a physical location and / or maintaining established business hours depending on the scope and nature of the position

    • Preferred Qualifications :

    Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

  • Works with management to reduce company costs / wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.

    • FedEx Office is an Equal Opportunity Employer including, Vets / Disability.

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