Director, Digital Portfolio Management

Director, Digital Portfolio Management

The Director, Digital Portfolio Management works closely with senior leadership across functions to create a customer driven Omni-Channel strategy to deliver a best-in-class online experience on Lowes.com while establishing and maintaining meaningful and efficient cross functional partnerships with 14+ teams throughout the organization. Specifically, this role partners closely with all cross functional leadership by leveraging customer data, site behaviors, pre / post-transaction data and competitive benchmarking to identify opportunities to improve the Omni-Channel customer experience. Additional key stakeholders in this role include SEO, Product Management, Navigation, and Execution leadership to drive the Online sales growth to meet enterprise and online targets year after year. The Director will lead a team of program managers to produce weekly insights and cross functional deliverables in order to drive the digital experience strategy. The Director, Digital Portfolio Management is responsible for leading, developing, managing a top performing team to drive efficiency for the customer, and deliver revenue growth.

Shape the future of Retail Tech. Our CEO is forward-thinking when it comes to tech, and with one of Forbes' Top 50 CIOs leading the charge, you can come to work knowing you'll have access to cutting-edge technology partners, emerging market opportunities, and enterprise resources that few other companies can offer. And if the solution doesn't exist, we empower our teams to forge new partnerships and build it. You have the autonomy to create transformative partnership strategies, and we trust your vision and leadership abilities. We've been around for over 100 years, so we're not going anywhere. You'll have the stability you need to focus on building game-changing partnerships and leading breakthrough innovation initiatives. We also know what it takes to build a winning culture from collaborating with diverse and curious minds to approaching complex technological challenges with innovative perspectives. You'll be surrounded by peers who are visionaries in their areas people who can collaborate with you to challenge you, help you grow, and inspire you to drive innovation excellence across our organization.

Do your best work in Mooresville. This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up we invest in you so you can find your inspiration.

Key Responsibilities

• Assist in creation of Digital Strategy for Lowes.com and deliver digital experience strategy via aggregation of insights, competitive intelligence, and data driven recommendations that addresses customer gaps to ensure they come in on-time and in-scope.
• Regularly present insights and recommendations to cross functional senior leaders (VPs, SVPs) to guide future digital strategies for Lowes.com.
• Train and develop team to analyze customer information to identify the most significant opportunities to improve the customer experience.
• Synthesize project management calendar to deliver goals for assigned Merchandising Division, align with Sr Director and share with cross functional teams so they can use in creating their calendars.
• In partnership with SVP and VP, leverage corporate and department goals to create actionable and measurable goals for the team to then benchmark against for year end evaluations.
• Provide continuous and open feedback and mentorship to team members to encourage their growth, assist them in learning new tools, skills and techniques, and take on greater responsibility.
• Examine and streamlines work flows and processes within the team to increase efficiency.
• Provides tactical support specific to in season opportunities to react to near term business trends and drivers.
• Partner with merchandising and drop ship teams to maximize new launches through search, navigation and product detail page optimization.
• Lead team to deliver 60-80 projects in a year.

Minimum Qualifications

Preferred Skills / Education

We encourage you to apply even if you do not have all the preferred skills or experience.

Benefits

For information about our benefit programs and eligibility, please visit https : / / talent.lowes.com / us / en / benefits

Lowe's Companies, Inc. (NYSE : LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience.