Dispatcher

Job Description

Job Description

Essential Duties and Responsibilities

• Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs to make freight deliveries or collect shipments and packages
• Keeping and organizing delivery orders, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
• Communicating with customers about freight details, delivery or pickup times, and special handling requests to assure 100% customer satisfaction
• Planning pre-determined routes and accommodating route changes as needed
• Preparing dispatch documents, as well as generating freight bills and invoices
• Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times
• Keeping track of transportation regulations and laws to ensure that truck drivers comply
• Reviewing drivers’ logs, including dispatched calls and arrival times
• Monitoring truck repairs and maintenance schedules
• Logging customer shipping schedules and complaints

Requirements