Technical Support Engineer

Our Client, a Technology company, is looking for a Technical Support Engineer for their Clarksville, TN location.

Responsibilities :

• This role is a support engineer position that will manage / triage a ticket queue of quality issues identified in a data center environment :
• Perform first level investigation of issues submitted to a quality team project queue to ensure proper information is submitted, gather needed information, perform initial analysis, and hand off to senior engineer (or resolve for simpler issues).
• Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation.
• Review fleet data to identify issues associated with deployment / production and then create bugs to hand off to the correct partner teams for resolution.
• Gather and analyze manufacturing / field data within the data center environment to extract actionable insights and continuous improvement opportunities.
• Monitor, review and present product performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision making.
• Review, edit, improve, and create technical documentation (deployment guides, population documents, repairs guides) based on data, investigations, technician feedback, and quality fundamentals.

Requirements :

Why Should You Apply?