Mobile & Street Medicine - Medical Assistant

Medical Assistant

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. The Integrated Care Center Clinic is a federally qualified health center that provides primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those most in need including those who are suffering from homelessness, mental illness, substance use, mental illness, and chronic medical conditions. We provide team based care in an integrated care setting. We are looking for a mission driven, service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate.

HealthRIGHT 360's Mobile and Street Medicine program delivers comprehensive, high-quality medical care and social services to individuals experiencing homelessness in San Francisco. Rooted in the mission to "go to the people", the program offers services directly to patientson the street, in encampments, or via a fully equipped mobile medical van. The program operates as an extension of our Integrated Care Center (ICC), expanding the reach of our services beyond the clinic walls. This new and rapidly growing initiative is committed to providing low-barrier, trauma-informed, and person-centered care in the environments where people live. Our multidisciplinary team prioritizes trust, continuity, and access while delivering compassionate, dignified, and high-quality services to some of the city's most underserved populations.

As a key member of a multidisciplinary team, the Medical Assistant (MA) supports licensed providers and nursing staff in delivering high-quality, patient-centered care in non-traditional, community-based settings. This hybrid role involves both fieldwork and office-based responsibilities. In the field, the MA assists with outreach efforts and provides direct patient support, including registering patients, scheduling appointments, taking vital signs, performing point-of-care tests and phlebotomy, administering injections, assisting with clinical procedures such as wound care, and supporting limited case management activities. In the office, the MA is responsible for maintaining and preparing medical supplies for field use, managing inventory, completing prior authorizations, requesting medical records, and performing other administrative tasks to support both the care team and patient needs.

Key Responsibilities

Medical Responsibilities

• Perform patient intake, including obtaining vital signs, listing chief complaints, allergies, and immunization histories, and completing appropriate chart forms.
• Assist clinicians in the examination process in the field, including during mobile clinic and street-based (backpack medicine) encounters.
• Perform common diagnostic tests, including vision screening, spirometry, EKG, rapid strep, urinalysis, and urine pregnancy tests.
• Conduct phlebotomy, administer injections and TB tests, and provide nebulizer / breathing treatments.
• Assist with wound care and other hands-on procedures as needed in field conditions.
• Participate in the Enhanced Care Management (ECM) program by providing care coordination and basic case management services to patients experiencing homelessness.
• In the office, manage clinical tasks such as completing prior authorizations, responding to inbox messages and tasks, completing medical record requests, coordinating with the referrals team, verifying insurance authorizations, scheduling appointments, and performing patient registration.
• Act as a patient advocate, helping individuals navigate complex medical and social systems.

Preparation Responsibilities

Coordination Responsibilities

Outreach & Field-Based Care

Emergency & Crisis Response

Qualifications

Education, Experience and Credentials

Background Check and Other Requirements