Network Operations Specialist

We are looking for a Network Operations Specialist that will play a critical role in data center, branch office, and cloud service connectivity. Responsibilities include the procurement, management, and monitoring of enterprise WAN circuits across diverse technology mediums, as well as defining the logical and physical characteristics necessary to ensure service reliability and high-performance. The analyst proactively monitors circuit performance, coordinates installs and drives telecom trouble tickets in a collaborative effort with internal IT teams to maintain service continuity and business requirements.

ESSENTIAL FUNCTIONS :

• Assists in the planning and implementation of network expansions, site relocations, and technology refresh projects.
• Coordinates end-to-end provisioning of private and public domain circuits across diverse mediums (MPLS, VPLS and Ethernet).
• Works jointly with telecom carriers and Network Engineering to ensure timely circuit delivery and diversity.
• Coordinates Circuit Acceptance Testing with Network Engineering and validates performance through enterprise monitoring tools.
• Investigates / troubleshoots service issues as a first responder, escalating to 3 rd party carriers and Network Engineering, as appropriate.
• Tracks and resolves carrier trouble tickets, ensuring adherence to SLAs and minimizing downtime.
• Communicates clearly and timely to technical peers and IT management regarding connectivity procurement status, performance trends, and outage resolutions.
• Maintains an up-to-date circuit inventory including terms, SLAs, bandwidths, Local Exchange Carriers (LECs) and circuit IDs.
• Participates in on-call rotation and after-hours support when requested

ESSENTIAL QUALIFICATIONS :

REQUIRED SKILLS / COMPETENCIES :

SolarWinds Orion Network Performance Monitor and Network Traffic Analyzer

Required years of experience :

3 - 5 years of telecom vendor management within a fast-paced environment

3 - 5 years of operations experience within a redundant and diverse infrastructure

Preferred education / experience :

Bachelor's degree in computer science, or related discipline

ITIL v4 Certification in Service Delivery

Working knowledge of the financial industry

Physical Requirements :

This position may require lifting equipment up to 35lbs