Insurance Sales & Customer Service Representative

Job Description

Job Description

Join the Chris McMurry Farmers Agency in Bonita, CA.

Looking for a detail-oriented, customer-focused Customer Service Representative to assist clients, resolve concerns, retain policies, and support agency growth in a team-oriented environment.

Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Compensation :

Salary plus commissions and bonus

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Career Growth Opportunities

Responsibilities

• Process customer policy change requests.
• Return all phone messages promptly.
• Share training and education knowledge and expertise with team members.
• Maintain knowledge of new products.
• Prospecting and generating new business through leads & referral sources.
• Provide exceptional customer service.
• Be outstanding at relationship building.
• Maintain client relationships with follow up phone calls.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Contact businesses and private individuals by telephone to promote products, services and / or referral programs.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Grow sales revenue by utilizing phone, email and potential client lists.
• Provides on-going support to insurance clients as needed.
• Provide customers with additional information about new products and services.
• Stay up-to-date on industry market trends and best practices

Requirements