Program Manager – North America Discover / Shop Websites
Location : Dearborn, Hybrid / Onsite)
Industry : Automotive / IT
Employment Type : Full-Time
About the Role
Join the team driving digital transformation for North America's Discover / Shop websites. As Program Manager, you'll lead cross-functional teams, streamline processes, and ensure seamless delivery of solutions that power the online customer experience.
Key Responsibilities
- Support the Vehicle eCommerce Engineering Group Manager with team coordination, process improvements, presentations, documentation, and migrations.
- Act as Program Manager across the Discover Shop IT ecosystem.
- Oversee and optimize software deployment and release management, ensuring consistency and efficiency.
- Deliver clear, quantitative status updates to stakeholders across multiple teams.
- Lead the Cross Infrastructure Scheduling (CIS) process, including hosting weekly meetings and maintaining the master MYCO Dates calendar.
- Manage Reveal Launches across vendors and applications; maintain launch checklists.
- Identify process gaps and lead cross-functional teams to develop streamlined workflows.
- Serve as liaison to Jira / Wiki admins for workflow changes and quarterly ticket reviews.
- Manage collaboration team workload and serve as back-up access approver.
- Coordinate with vendors (WPP, Dynatrace, Akamai, MotionPoint, Translations.com) to drive continuous improvement.
- Lead weekly Blue Card meetings for content publishing and website updates.
Required Skills & Experience
6+ years in IT, including 3+ years in Program Management.Proven expertise in project / program management, process improvement, and vendor management.Hands-on experience with Jira, SharePoint, and Microsoft 365.Strong communication and stakeholder management skills.Experience with Agile, Waterfall, or hybrid methodologies.Preferred Qualifications
Experience in automotive or eCommerce environments.Certified Scrum Master (CSM) or similar Agile certification.Performance tuning and online documentation experience.Why Join Us?
Work on high-impact projects shaping the future of automotive eCommerce.Collaborate with talented teams and leading technology vendors.Competitive compensation and benefits.Ready to drive innovation? Apply today!