Personal Banker

Job Title : Personal Banker

Date : April 2024

FLSA Status : Non-Exempt, Hourly

Location : Various Locations

Division : Operations

Reports to :

Branch Manager and Area Branch Manager

Essential Job Duties

Consistently demonstrates professionalism and genuine courtesy behaviors with every customer interaction

Conducts themselves in a professional manner that fosters a positive work environment

Actively participates in one on ones with management and in group meetings

Supports all areas of the branch, other branches and the bank when needed

Assists customer needs in all channels including the teller line, branch lobby, online, email, by mail and by phone

Takes ownership of and helps resolve all customer issues and complaints

Proactively engages customers in comprehensive financial conversations and introduces products and services to meet their needs.

Assists customers in opening deposit accounts, safe deposit boxes and IRAs according to company procedures

Responsible for closing accounts, initiating wire transfer requests, issuing and replacing debit cards, ordering checks, assisting with fraud disputes, helping customers with online and mobile banking and various other account maintenance requests.

Timely clears any account exceptions

Performs bank teller functions including cashing checks, making deposits and withdrawals, accepting loan payments, processing night drop and mail deposits, handling commercial currency exchanges and issuing cashier’s checks, money orders and temporary checks

Assists with ordering branch currency, processing branch currency shipments and balancing vaults, devices, coin machines and teller drawers

Follows all bank policies and procedures and complies with all applicable laws and regulations

Opens and closes bank branch according to security procedures

Other duties and responsibilities as assigned

Knowledge, Skills, and Abilities

Knowledge of the Internet and Microsoft software, including Excel, Word, and Outlook

Detail oriented with strong organizational skills and sound judgment

Excellent communication skills to include listening, speaking, and writing in all situations

Ability to discern and effectively manage difficult or emotional customer situations; responding promptly to customer needs, while soliciting customer feedback to improve service

Ability to inspire the trust of others, while working confidentially, ethically, respectfully, and with integrity, regardless of cultural differences

Knowledge of safety and security procedures, reporting potentially unsafe conditions quickly

Education and / or Experience

High school diploma or general education degree (GED)

Customer Service, Teller, and previous banking experience preferred

Working Conditions

May be required to either sit or stand for long periods of time

May occasionally lift up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

NOTE : All statements reflect the general components considered necessary to describe the principal functions of the position as identified and shall not be considered as a detailed description of all the requirements that may be inherent in the position. Since it is difficult to identify all essential functions of a position because of changes in the workplace, the facility will review this Job Description periodically to ensure it is accurate and up to date.

Qualifications