Customer Accounts Advisor

Customer Account Advisor

Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for success include connecting and relating well to people, demonstrating empathy, listening attentively, explaining things simply and easily, and successfully navigating difficult conversations. Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The work includes : attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments; direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone; selling customers on the benefits of timely lease agreement renewal payments; assisting the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals; assisting with merchandise returns and guest deliveries as directed by management; cleaning and certifying merchandise in the Quality Assurance Center for all items personally returned; completing and maintaining weekly vehicle maintenance sheet and route sheets daily; loading, securing and protecting product in company vehicle; safely operating company vehicle; assisting the Sales Team as needed; and any reasonable duties requested by management.

Requirements include : being at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy including satisfactory MVR (driving record) in the United States; being at least the age of 18 in Canada; meeting DOT requirements to obtain certification in required states (United States); ability to work schedule of hours varying from 8 am to 9 pm; ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly; two years of retail / customer service experience preferred; high school diploma or equivalent preferred; excellent interpersonal and communication skills; high energy with the ability to effectively perform all functions of the store and multitasking effectively; proper telephone etiquette; upholding the Aaron's Brand and protecting company assets; maintaining a professional appearance; and proficient computer skills.

Aaron's Total Rewards include : paid time off, including vacation days, sick days, and holidays; medical, dental and vision insurance; and a 401(k) plan with contribution matching.

About Aaron's : At Aaron's, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career our ability to positively influence people's lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today. Aaron's is an Equal Opportunity Employer. Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.