Residential Restoration / Construction Division Manager

Job Description

Job Description

Job description for Production Manager :

Manage and delegate the starting and completion of reconstruction projects

Manage estimators

Train and coach team members that produce reconstruction projects

Communicate with customers frequently on the status of the job

Conduct annual, mid-year and 90-day performance reviews with all direct report team members

Find, hire and train new team members using Rotor skills set

Conduct Weekly L10 and GSR meetings (traction methodology)

Assist in resource management with emergency services

Create work orders for projects

Schedule vendors and subcontractors for repairs to be completed

Manage an on-site foreman on each project

Order materials

Approve purchase orders

Work with Account Receivables on collections

Review estimates as needed and align budgets with expectations

Provide weekly updates on all active projects

Provide constructive feedback

Communicate and negotiate with insurance carriers and property owners

Resolve conflicts with carriers, property owners, vendors and tradesmen

Audit customer service complaints

Manage and exceed budget expectations

Monitor job sites for safety issues, quality and training opportunities

'Manage an Emergency Services Department

Attend industry related trainings and industry association events

Weekly manager on call duties

Follow the Paul Davis Values, Vision, Mission and 10 Serving Basics

All other duties as assigned

Business Development and Accounting / Office Manger will be managed by others.

Education and Experience :

Required

High School Diploma or GED required

Five plus years of experience in a Management or Leadership role within the Restoration / Construction industry

Experience in construction and construction management / supervision

Preferred

Class A or B General Contracting Licenses

Associate Degree or bachelor’s degree

Xactimate knowledge

Salary

$125,000 starting base salary plus bonus earning potential

Job Type

Full-time

Full Job Description

The Operations Manager will possess a solid understanding of production matters related but not limited to residential Construction, Estimating, Customer Service, Water Mitigation, Mold Remediation, Contents Restoration. Maintain a keen insight in overseeing the full life-cycle of the production processes. Well-versed in the set-up, processing, and production of high-quality projects.

Accountability :

The Operation Manager is directly accountable to the President of the company

Duties and Responsibilities :

Relaying production information to field installers

Reviewing incoming sold jobs for accuracy, documentation, and work scope

Assisting in interviewing and on-boarding new crews

Scheduling subcontractors, suppliers, and services associated with the projects

Implementing and supervising the execution and completion of all punch lists

Customer communications and relations including dispute management

Supervising and training Project Managers and CSRs on customer service and quality control

Ability to diagnose damage and repairs as needed

Scheduling all works to order with subcontractors (roofing, windows, siding, paint, gutters, etc...)

Pulling permits and making sure jobs pass inspection

Communicating with customers daily, assisting in CSR role as needed

Quality control checks as needed in the field

Assuring processes and policies are being followed and trained on

Assuring jobs are completed on time and within the anticipated profit margin

Hitting anticipated production department goals

Requirements :

3-5 Years management experience

Ability to climb a ladder and be comfortable with heights

Construction experience preferred, but not required

Excellent time management skills

Ability to lead, train, and coach staff

Excellent written and verbal communication skills, including the ability to resolve conflict calmly

Strong attention to detail, good follow-through, and organizational skills

Ability to work with little to no supervision : Self-motivated and highly goal-oriented

Ability to work in a fast-paced environment while maintaining flexibility

Team Player

Ability to Multitask

Maintain the integrity of the Company

Salesforce CRM system knowledge a plus but not required

Knowledgeable in Microsoft Office (Excel, Outlook, Word)

This is a full-time, salaried position. Standard days and hours of work are Monday through Friday, 8 : 00 a.m. to 5 p.m. In addition, the position requires being on-call and the ability to work during nonstandard hours when the need arises.

Travel.

Travel on an as-needed basis.