Income Maintenance Caseworker - Lackawanna County Assistance Office (Bilingual Spanish)

THE POSITION

If you are looking for a great opportunity to utilize your experience in social services and make a difference in someone's life when they need a helping hand, we have the position for you. The employee in the Income Maintenance Caseworker position is responsible and accountable for determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers, as well as any additional programs the Department of Human Services administers for applicants / recipients in accordance with state regulations.

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DESCRIPTION OF WORK

This position utilizes bilingual ability to communicate orally and in writing in both Spanish and English to customers, staff, and the public. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office-setting environment. Major duties include determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers as well as any additional programs the department administers for applicants / recipients in accordance with state regulations. In order to accomplish these duties, you will interview customers either over the phone or in person; review, interpret, and correctly apply policy; data enter information into an automated eligibility determination system as well as perform manual calculations; type clear and thorough case comments about client circumstances and changes. All work must be completed within deadlines in accordance with federal and state policy. Complying with regimented policies and procedures as well as staying current with major changes impacting on knowledge and skill is essential. Job duties are carried out under the general supervision of an Income Maintenance Casework Supervisor.

Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information :

• Full-time employment, 37.5 hours per week
• Work hours are 8 : 30 AM to 5 : 00 PM, Monday - Friday, with a 60-minute lunch.

May change based on operational needs

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements :

Other Requirements :

Legal Requirements :

How to Apply :

Veterans :

Telecommunications Relay Service (TRS) :

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

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