Store Manager

Store Manager

The Store Manager is responsible for the successful operation and profitability of the store which includes training, directing and monitoring all department staff.

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.

09 / 12 / 2025

Responsibilities include :

• Greeting and servicing customers per company standards of World Class customer service.
• Providing professional leadership for the staff and the store.
• Showing the highest level of respect and integrity in day-to-day interactions.
• Handling customer complaints appropriately.
• Ensuring the store is inviting and shoppable.
• Maintaining in-stock products customers want to buy.
• Handling special orders appropriately.
• Answering the phone and assisting customers, directing staff, and attending to all departments.
• Training staff on exemplary customer service and ensuring staff accountability.
• Ensuring staff compliance with food safety certifications and registration.
• Meeting and exceeding expectations in store and department sales, sales per labor hour ratio, average ticket, customer count, cost of goods sold for produce, and EBITDA.
• Managing product orders, perishables rotation, and mark-downs.
• Assisting customers in all areas of the store.
• Training, assigning tasks, and holding staff accountable.
• Creating and maintaining accurate schedules.
• Partnering with department managers to share staff and accomplish tasks.
• Cross-training staff to meet all needed tasks.
• Ensuring adequate product knowledge to meet customer needs.
• Conducting staff performance evaluations and granting wage increases.
• Hiring and interviewing for store needs.
• Addressing performance and disciplinary issues.
• Maintaining clear communication with staff.
• Ensuring safety guidelines are followed.
• Managing business disruptions.
• Making timely edits.
• Hiring, training, and developing store staff.
• Training new store management.
• Encouraging staff to increase nutritional and product knowledge.
• Monitoring all departments and holding managers accountable.
• Completing operational responsibilities.
• Ensuring store paperwork and reports are completed.
• Communicating with home office and resolving issues.
• Maintaining store appearance and cleanliness.
• Assisting department managers and covering for lunches and breaks.
• Working flexible hours including evenings and weekends.

Qualifications include :

Benefits include :

Diversity Statement

At the heart of Natural Grocers' commitment to our community and crew is this belief : All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We're committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

Physical Capabilities and Environmental Demands :

Physical Requirements :

Environmental Requirements :