Team Leader, Reverse Distribution

Team Leader, Reverse Distribution Strategies And Returns Policies

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Remote work options may be considered on a case-by-case basis and if approved by the Company.

Apply today for this exciting opportunity to be part of our growing team!

The Team Leader will implement the Reverse Distribution Strategies and Returns Policies for the Deliver NA organization in support of the J&J Pharma Operating Companies in the U.S as well as management of the Returns Crediting processes for the Pharma business to ensure the timely and accurate crediting of J&J's customers for all returned products that are Returns Policy compliant.

Key Responsibilities :

• Implementation of revisions to the Returns Policies for the J&J Pharma Operating Companies to meet commercial and legal requirements for J&J and its trade customers.
• Streamlining of returns processes to reduce cost, while meeting all legal and regulatory (FDA, DEA and EPA) requirements.
• Annual budgeting process for the J&J Pharma Reverse Distribution Cost-Not In-Standard (RD CNIS) budget and the achievement of the Year-End budget goals.
• Identification of RD projects that will deliver significant cost savings by reducing returns and / or reducing the cost to process / destroy returned products.
• Development of new Returns Programs / Processes for "non-standard" J&J products or unique J&J business models.
• Identification of process, system, compliance, or resource challenges to support New Product Launches, Acquisitions, and Divestitures.
• Ensure all Purchase Orders are put in place each year and review YTD spending vs. budget with Finance to ensure that the YE budgets.
• Conduct Quarterly Business Reviews with 3PL Return Processing Providers with J&J Quality to review the 3PL's performance to meet Key Performance Indicators (KPIs) and Service Level Indicators (SLAs) as stated in the Work Orders and Quality Assurance Indicators as stated in the Quality Agreement.
• Enforce the current J&J Pharma Returns Policy by only crediting customers for returned products that are compliant with the terms of the respective Returns Policy.
• Partner with Procurement and Finance to conduct RFPs among 3rd Party Returns Providers to reduce cost while meeting all GMP, regulatory and brand security needs.
• Identify and leverage the best returns handling and transactional practices across businesses to improve compliance and reduce cost.

Qualifications : Education :

Experience and Skills :

Preferred :

Other :

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s) :

United States Req- R-044387

Canada Req-R-045551

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission!

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https : / / www.jnj.com / contact-us / careers , internal employees contact AskGS to be directed to your accommodation resource.

Required Skills : Consulting, Customer Analytics, Customer Centricity, Customer Engagement, Customer Relationship Management (CRM), Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Developing Others, Inclusive Leadership, Leadership, Problem Solving, Process Optimization, Quality Services, Service Excellence, Standard Operating Procedure (SOP)

Preferred Skills : Consulting, Customer Analytics, Customer Centricity, Customer Engagement, Customer Relationship Management (CRM), Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Developing Others, Inclusive Leadership, Leadership, Problem Solving, Process Optimization, Quality Services, Service Excellence, Standard Operating Procedure (SOP)

The anticipated base pay range for this position is : $94,000- $170,000 USD

Additional Description for Pay Transparency : Subject to the terms of their respective plans, employees and / or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs : medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits : Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay, including Floating Holidays 13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth / adoption / foster care of a child Condolence Leave 30 days for an immediate family member : 5 days for an extended family member Caregiver Leave 10 days Volunteer Leave 4 days Military Spouse Time-Off 80 hours Additional information can be found through the link below.