Quality Improvement Manager

Quality Improvement Manager

At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.

Responsibilities

The Quality Improvement Manager facilitates and supports the development and implementation of quality initiatives impacting patient / resident experience and satisfaction. This position supports nursing center and market management with established guidelines regarding patient / resident service processes and protocols, including but not limited to :

• Successful solicitation and response to patient / resident satisfaction feedback
• Provision of customer service education
• Development of Guest Services care model
• Effective and meaningful QAPI processes
• Consultation on nursing center-specific issues
• Company-wide policy and procedures
• Survey issues
• Program development

Qualifications

Bachelor's degree in healthcare administration or other relevant field preferred. Licensed in respective discipline.

Five years' experience in health care delivery.

Benefits

Variable compensation plans

Tuition, Travel, and Wireless Service Discounts

Employee Assistance Program to support mental health

Employee Foundation to financially assist through unforeseen hardships

Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off

Free 24 / 7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members

On-Demand Pay Program that allows for instant access to a portion of the money youve already earned

We also offer several voluntary insurances such as :

Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.