Client Service Representative

A company is looking for a Client Service Representative II to provide technical support and customer service.

Key Responsibilities

Handle software, hardware, and product functionality support issues via e-mail and phone

Investigate and resolve basic technical questions while maintaining product knowledge

Participate in after-hours on-call rotation and manage escalated issues from lower support tiers

Required Qualifications

Post-Secondary Degree or Diploma or equivalent experience required

Strong time management skills with the ability to prioritize competing projects

Commitment to delivering high-quality customer and technical support

Ability to analyze issues and determine the best course of action using available resources

Experience in explaining technical concepts to non-technical audiences