Airside Operations Agent

Aviation Department Operations Support

Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include :

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

The Charlotte Douglas International Airport (CLT) Airside Operations is responsible for coordination and regulatory compliance with the Federal Aviation Administration (FAA) and other federal, state, and city government rules and regulations. Airside Operations Agents perform skilled work, including safety and security inspections of the ramp, vehicles, and terminal facilities and relaying emergency and non-emergency information. Operate and monitor communications equipment, such as radios, telephones. Primary function of Airside Operations Agents is to perform escorts, inspections, and respond to incidents in the AOA. Must be able to assess situations quickly, objectively and determine the proper course of action within established rules, regulations and procedures while representing CLT in a professional, positive manner.

Essential Duties & Responsibilities

Conducts vehicle escorts on the Non-Movement Area. Assist the Airport stakeholders and public as needed. Act decisively and exercise independent judgment within established rules, regulations and procedures, while operating at an exemplary level of safety.

Assists with federal programs to comply with FAA and TSA regulations that are required for commercial service airports. Enforce Airport established rules and regulations that govern the operation of the airfield and airport employees. Interpret and adhere to all federal, state, and local regulations to ensure the safety and security of all persons and resources on airport property.

Formulate comprehensive and concise communications in both oral and written form. Completes all required documentation.

Ability to respond calmly and effectively during emergency and irregular operations incidents following NIMS / ICS structure.

Support snow, wildlife and construction related duties. Completes all required Part 139 initial and recurrent training in a timely manner.

Assists other Airport Operations divisions with tasks as needed for continuity of operations. May be assigned to day-to-day Airport Operations duties as needed, 24 / 7 / 365

Other duties as assigned.

Knowledge of :

Skills to communicate clearly and effectively verbally in person, telephone, and two-way radio systems.

Skills to effectively organize data and prioritize resources during routine and special operations.

Ability to work autonomously and maintain structure in a varying schedule based on the needs of tenants and workload.

Ability to establish and maintain effective working relationships with internal and external stakeholders, representing CLT in a professional and positive manner.

Ability to effectively maintain a safe and functional airfield environment.

Ability to make quick, critical, and accurate decisions that align with governing authorities and Airport policies.

Skill in :

Interpersonal skills necessary to develop and maintain effective and appropriate working relationships.

Performing a variety of duties, often changing from one task to another of a different nature.

Performing basic mathematical functions such as addition, subtraction, multiplication, division, and ratios.

Troubleshooting and problem-solving techniques.

Providing excellent customer service.

Organization and time management.

Collaboration and teamwork.

Minimum Qualifications

High School diploma (or GED equivalent) and one year of related work experience.

Valid Driver's License (Required).

Non-Movement Area Driving Certification (Required to be obtained upon hire).

AAAE C.M. or AAAE ACE Operations (Preferred; able to obtain with 24 months of hire).

Associate's degree in aviation management, or related field and one year experience at an FAR Part 139 commercial service airport in a position in airport operations, airport safety / security, or airline ramp operations. (Preferred)

General Information

Must be able to work assigned shifts, including holidays, and report back to work during emergencies, urgent situations, special events and inclement weather. Shifts are generally divided into first, second, and third shift hours to cover a 24 / 7 operation. Hours are subject to change based on operational need. Overtime may be offered and / or mandated when needed. Work both indoors and outdoors in all weather conditions.

Operate a motor vehicle safely in all weather conditions on and off-road.

Obtain and maintain non-movement area driving privileges upon hire.

This position is deemed essential, and employees are subject to mandatory overtime.

Must successfully pass and maintain an active Security Threat Assessment (STA) and Criminal History Records Check (CHRC). Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.

Meet schedules and deadlines of the work.

Understand and carry out oral and written directions.

Accurately organize and maintain paper documents and electronic files.

Comprehend and apply complex guidance from Advisory Circulars and pertinent regulations.

Communicate clearly and concisely in written and verbal communication.

Adapt rapidly to changing priorities and projects.

Collaborate with other teams.

Conduct research, prepare accurate records and reports.

Working Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works primarily outside or within a vehicle. Spends about 75% of the time sitting, standing and walking. The remainder of the time could be spent bending, reaching, twisting or driving. Must be able to walk up to one mile and drive up to 25 miles daily. Lift up to 25 lbs. for short distances, and lift and carry 5 lbs. for up to 100 yards. Must be able to climb and descend stairs, perform inspections on foot and in a vehicle, operate various features of the terminal facility, including elevators, escalators, lighting, automatic doors and security gates. Must be able to operate and monitor communications equipment, such as computers, radios and telephones. May be exposed to chemicals, fumes, solvents, machinery, moving objects / vehicles, dust, slippery / uneven surfaces and excessive noise.

ADA and Other Requirements

Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.

Physical Requirements : Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks Adequate vision, hearing, and speech required

Sensory Requirements : Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain Comprehensive of written information in work related documents Ability to hear, understand and distinguish speech

Conditions of Employment

The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to : reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass