Onsite Lead Consultant

Onsite Lead Consultant

The onsite Lead Consultant is knowledgeable in all areas of the onsites business and is required to perform all functions of the Onsite Consultant in a variety of environments including production, mailroom, shipping, and / or retail services based on the customer business need. The Onsite Lead Consultant may be customer facing and therefore must consistently deliver a positive customer experience, provide pricing information, and recommend appropriate FedEx Office products and services. The Onsite Lead Consultant may be production focused which will include producing complex orders and operating equipment that requires advanced operational knowledge and expertise. The Onsite Lead Consultant is responsible for providing the team clear direction and training, and will assist the FedEx Office leadership team in managing, monitoring, and facilitating processes in all work streams.

Employee Benefits :

Competitive wages for both full and part time opportunities

401K plan with company match after 1 year

Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses. No employee lifetime limit.

Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment that range from $1,000 to $5,000 per program year.

Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time.

Sick time accrues 1 hour for every 30 hours worked.

Vacation accruals are based on position and years of service. For part-time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure.

4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees.

Paid parental leave for both moms and dads!

Adoption Assistance Program

Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits

Valuable employee discounts on shipping, printing, and access to LifeCare / Lifemart that offers discount programs for items such as retail and auto purchases, computer products, day care services, health and wellness needs, real estate, mobile phone products, education, and more.

Free FedEx Learning Center (FLC) to help with career development aspirations / training for all FedEx Office employees.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, and security policies and procedures

Follow instructions of supervisors and assist other team members in performing onsite functions

Meet the onsite guidelines and policies (safety training, background check, and any other requirements)

Keep and maintain the working premises neat and free from clutter, maximizing safety and efficiency

Maintain high levels of customer service and use sound judgment to resolve customer service issues

Provide customer service, supporting consultants with solutions, including problem-solving, to satisfy those needs with a minimum amount of supervision and escalate customer issues to supervisor for visibility and support

Perform multiple tasks at the same time

Assist in the training of onsite team members

Ensures confidentiality of customer data and careful handling of documents, media, and packages

Perform administrative duties, including ordering supplies and inventory controls

Collaborate with office and print locations as needed to produce customer work, deliver on customer needs

May provide leadership to team members on an assigned shift

If applicable to the onsite location, ensure cross shift communication is in place and followed

Production

Produce complex orders, prioritize production, perform quality checks and coordinate pick-ups and deliveries

Operate Digital and Signs & Graphics printers, binding and other auxiliary equipment

Monitors production flow to ensure all production orders are done right and on time

Responsible for ensuring quality during and after production process

Perform all phases of equipment set-up, operation and routine maintenance

Produce work in accordance with LEAN manufacturing principles to enable Done Right On Time quality results

Shipping & Mailroom

Primary responsibility for coordination of all mail and shipping related services and activities

Pick-up and deliver customer packages and mail throughout the onsite

Maneuver packages with appropriate equipment and / or assistance from another person

Assemble packages and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages and affixing labels to parcels

Operate and maintain an automatic mail processing machine (mail meter) for outbound mail

Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates

Sort and prepare packages and mail for pickup or delivery to the designated mail stops

Utilize a tracking system to properly log the receipt and release of packages

Utilize pallet jacks and other large package handling equipment

Employ investigative research for packages and mail with unknown recipients

Retail

Demonstrate consultative behaviors to provide friendly, professional service to all customers.

Apply expertise in printing, signs and graphics, and shipping to recommend appropriate FedEx Office products and services.

Use consultative skills to anticipate customer needs, suggest alternatives, and deliver solutions.

Accurately take complex customer orders, including providing pricing information.

Manage bid follow-up and consult on complex orders.

Apply knowledge of onsite pricing and contractual obligations.

If applicable, operate the Point of Sale terminal, process financial transactions, and handle cash securely.

All other duties as needed or required

Minimum Qualification and Requirements

• High School Diploma or equivalent education required
• 1+ year of specialized experience preferred
• Excellent verbal and written skills
• Proficiency with computer systems and ability to learn new software applications quickly
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

FedEx Office is an Equal Opportunity Employer including, Vets / Disability.