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Guest Services Manager

Guest Services Manager

Hilton Grand VacationsCharleston, SC, US
16 days ago
Job type
  • Full-time
Job description

Job Description

Embark on a rewarding career journey with Hilton Grand Vacations, where we set the standard in creating exceptional experiences and fostering positive change within our industry and communities.

We invite you to seize the opportunity to become our Guest Services Manager at King 583 Resort, our extraordinary 50-unit property, nestled in the heart of downtown Charleston.

In this pivotal role, you will supervise a dedicated team, ensuring that each guest enjoys an unparalleled and memorable stay from the moment they arrive until the moment they depart. Don't miss your chance to apply and take the first step toward a fulfilling and successful career with us!

Here's why you will love it here :

  • Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
  • Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
  • The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
  • Benefit from a company culture that values work-life balance and family-friend
  • Comprehensive 401(k) program with company match contributions to help secure your financial future.
  • Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
  • Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.

Responsibilities :

  • Leads the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
  • Coordinates and resolves problems arising from owner / guest concerns with a dedication to satisfying every guest / owner.
  • Ensures the provision of special services to owners and guests.
  • Leads personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition.
  • Maintains a positive cooperative work environment between staff and management.
  • Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards.
  • Supervises payroll hours and reports.
  • Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked.
  • Partner with third-party valet service company and handle daily tasks.
  • Assists with owner and guest activities and recreation as required by management.
  • Leads key control procedures.
  • May be required to do other duties and special projects as assigned by Senior leadership.

    • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

    Qualifications :

  • Previous supervisory experience is preferred.
  • Demonstrate leadership skills such as integrity, professionalism, and confidentiality.
  • Previous experience in a customer service role.
  • Excellent verbal and written communication skills
  • Computer proficiency
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    Guest Service Manager • Charleston, SC, US