PATIENT SERVICE REP II

Patient Service Representative, Therapy Center

Full Time, 80 Hours per pay period, Day Shift

Covenant Health Therapy Centers consist of 12 outpatient therapy clinics in East Tennessee. The West Knoxville clinic is located on the Fort Sanders West campus. Covenant Health Therapy Centers provide exceptional speech therapy services including : auditory comprehension, memory skills, reading comprehension, oral-motor integrity, voice skills, swallowing, cognitive-communicative status, verbal expression, speech characteristics, written expression, augmentative / alternative communication.

Covenant Health Therapy Centers are a member of Covenant Health, a locally-owned, non-profit health system based in Knoxville, TN, with a "patient-focused" culture. It has been recognized by Forbes Magazine as a "Best-in-State-Employer" for Tennessee. The CEO of our company, Jim VanderSteeg, attends every new employee orientation and will ask you to sign our pledge of excellence to always put patients first, strive for excellence in everything we do, and make Covenant Health the first and best choice for patients in our region.

Position Summary :

Provides administrative coverage for the patient service functions related to the check-out operations of the physician practice. Collects and processes encounter form data. Collects and totals outstanding balances and payments for services rendered. Balances work and computer at end of day.

Responsibilities

• Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
• May answer telephone calls and route accordingly.
• Receives and records changes in patient information.
• Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate.
• Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
• Responsible for scheduling appointments for return visits and end of day procedures and balancing.
• Compiles data for the billing personnel.
• Develops the A-I-D-E-T fundamentals of communication.
• Attends meetings as required and participates on committees as directed.
• Collaborates with the patient, physician, and other care team members as part of a team-based approach to overall patient care.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Qualifications

Minimum Education :

None specified; will accept any combination of formal education and / or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.

Minimum Experience :

One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9 / 10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing / customer service experience required.

Licensure Requirement :

None