Collections / Deferral Specialist

Job Title

Under general supervision, performs assessment work of moderate difficulty in County Court-related collections and monetary sanctions, and performs related duties as assigned.

Essential Job Functions

This list of tasks is illustrative only, and is not a comprehensive listing of all functions and tasks performed by positions in this class.

• Provides exceptional customer service to court participants and the general public.
• Conducts comprehensive audits of court programs to ensure compliance and accuracy.
• Performs case research and updates records accordingly.
• Interviews applicants to evaluate eligibility for fee deferrals or waivers.
• Establishes and manages payment plans based on case requirements.
• Accurately tracks payments within the court database system.
• Prepares financial reports, including revenue summaries and delinquency notices.
• Utilizes skip tracing techniques to research and verify contact information for delinquent accounts.
• Actively monitors warrants, payment plans, and court work queues to ensure timely action.
• Organizes and maintains documentation related to payment plans and fine collections.
• Processes tax intercepts, finalizations, and error resolutions, and manages the TIP program.

Knowledge and Skills

Desirable Qualifications

High School Diploma or GED : AND fifteen semester hours of post-high school accounting course work; AND three years accounting or collections experience; AND a valid drivers license OR equivalent combination of education. training and experience.