Director, Managed Services (Remote)

Who is Trace3

Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate Automate Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine California. We employ more than 1200 people all over the United States. Our major field office locations include Denver Indianapolis Grand Rapids Lexington Los Angeles Louisville Texas San Francisco.

Ready to discover the possibilities that live in technology

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the big picture. We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The Stuff it takes to be a Needle Mover

We get things done and drive results. We lead without a title empowering others through a can-do attitude. We look forward to the goal mentallymapping outevery checkpoint on the pathway to success and visualizing what the final destination looks and feels like.

Teamwork - Humble Hungry and Smart

We are humble individuals who understand how our job impacts the companys mission. We treat others with respect admit mistakes give credit where its due and demonstrate transparency. We bring the weather by exhibiting positive leadership and solution-focused thinking. We hug people in their trials struggles and failures not just their success. We appreciate the individuality of the people around us.

About the Role :

Reporting to the VP Managed Services Operations the Director of Managed Services oversees all aspects of service engagements operational performance transformative initiatives direct and indirect resource management contractual lifecycles financial profit and loss statements governance and reviews vendor management and escalation management through issue resolution for the Data Center Operations and Engineering teams.

The position manages department-level deadlines responsibilities and deliverables ensuring readiness for all deliverables to internal and external stakeholders regarding all components of engagements with minimal direction or oversight. The ideal candidate will be responsible for financial planning and forecasting associated with the business unit and will work with the Trace3 Managed Services leadership team to set and execute the vision and strategy for the DC Ops and Engineering teams.

The ideal candidate will work on assignments of a diverse scope where analysis and decisions require critical evaluation of definable factors. The candidate will exercise judgment with minimal direction within the defined practices and policies in selecting methods and techniques for obtaining solutions and will act as the SPOC between executives customers departments and support teams.

SUMMARY OF OPERATIONAL JOB FUNCTIONS :

• Direct a 24x7x365 operations team with distributed resources across multiple states while incorporating leveraged resources in remote capacities.
• Direct planning staffing training cost estimation proposal preparation scheduling quality control delivery and operational oversight.
• Develop and maintain department goals metrics and KPIs specific to operations; conduct routine benchmarking and revision against industry standards and trends.
• Develop and refine standard operating procedures with control mechanisms to ensure seamless integration and delivery for operations.
• Ensure accountability for identifying and enforcing engagement deadlines schedules and services while managing direct and shared resources to meet client requirements.
• Support and manage various teams championing a culture of growth and mentorship to motivate team members to support their own professional development.
• Assess financial reports (e.g. utilization P&L) and maintain consistent profitability levels aligned with business objectives; optimize through targeted efficiencies via COGS analysis.
• Serve as a subject matter expert and client liaison managing customer expectations based on Managed Services operational capabilities and limitations.
• Operational leadership duties as assigned by your manager.

SUMMARY OF TRANSFORMATIVE JOB FUNCTIONS :

Qualifications & Interests :

Actual salary will be based on a variety of factors including location experience skill set performance licensure and certification and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation such as bonuses or commissions that is not included in the base salary.

Estimated Pay Range

$150000 - $170000 USD

The Perks

Our Commitment

At the core of Trace3s DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership character and passion in all that we do.

Were committed to fostering an inclusive workplace where everyone feels respected valued and empowered to grow. We recognize that embracing diversity drives innovation improves outcomes fosters collaboration boosts teammate satisfaction and builds a more inclusive culture.

As an equal opportunity employer Trace3 bases all employment decisions based on individual qualifications merit and business requirements. We do not engage in discrimination on the basis of race color religion sex (including gender identity sexual orientation and pregnancy) national origin age (40 or older) disability genetic information or any other characteristic protected by federal state or local law.

Any demographic information provided is strictly voluntary kept confidential in accordance with Equal Employment Opportunity (EEO) regulations and will not be used in employment decisions including hiring promotions or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview please email .

Required Experience :

Director

Key Skills

CCNP,Children Activity,Corporate Paralegal,Graphic Designing,Advertising,Import & Export

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 150000 - 170000