L2 Support Engineer – Solumina

Position 1 : L2 Support Engineer Solumina

Location : Houston, TX

Note : Please look for L2 support engineers with experience in either Solumina or any other MES Tools like (Opcenter, FactoryTalk, DELMIA, Plex and AVEVA).

Role Overview :

The Solumina L2 Support Specialist will focus on operational support and system sustainment activities for existing Solumina implementations. This role ensures system stability, manages upgrades, and resolves operational issues to maintain high availability and performance. Unlike implementation-focused roles, this position emphasizes post-deployment support, configuration management, and continuous improvement.

Required Qualifications :

• Configuration Management : Maintain and update system configurations in alignment with business requirements and compliance standards.
• SQL / Data Management : Perform data analysis, troubleshoot database issues, and support integrations between Solumina and other enterprise systems.
• System Adoption & Operations Support : Address user issues, provide guidance for system usage, and ensure smooth day-to-day operations.
• Version & Release Management : Plan, coordinate, and execute upgrades, patches, and release deployments with minimal disruption.
• Incident & Problem Resolution : Investigate and resolve L2-level incidents, escalating to L3 or vendor support when necessary.
• Performance Monitoring : Track system health, identify bottlenecks, and implement corrective actions.
• Documentation & Knowledge Base : Maintain detailed documentation for configurations, processes, and troubleshooting guides.
• Collaboration : Work closely with internal teams and vendors (including iBase-t) for escalations and enhancements.

Role Pre-Requisites :

Preferred Experience :