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Patient Services Specialist

Patient Services Specialist

Lynx TherapeuticsCharlotte, NC, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Join our team as a Patient Services Specialist!

As a Patient Services Specialist at Lynx Therapeutics, you will play a crucial role in ensuring that our patients receive outstanding support and care. You will be responsible for managing patient inquiries, facilitating communication between patients and healthcare providers, and ensuring a seamless patient experience from inquiry to follow-up.

Key Responsibilities :

  • Act as the first point of contact for patients, addressing their inquiries and providing accurate information regarding their treatment plans.
  • Coordinate and schedule appointments, follow-ups, and necessary referrals as needed.
  • Assist patients with navigating healthcare systems and accessing available resources, including financial assistance programs.
  • Maintain accurate patient records and documentation, ensuring compliance with confidentiality regulations.
  • Collaborate with healthcare professionals and cross-functional teams to streamline patient services and improve overall patient satisfaction.
  • Provide ongoing support to patients throughout their treatment journey.

Requirements

Qualifications :

  • High School Diploma or equivalent; Bachelor's degree in a relevant field preferred.
  • 1-3 years of experience in a healthcare or patient services role.
  • Strong communication and interpersonal skills, with a focus on customer service.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Familiarity with healthcare terminology and procedures is a plus.
  • Proficient in using electronic medical records (EMR) systems, Microsoft Office Suite, and other relevant software.
  • Empathy, patience, and the ability to build rapport with patients is essential.
  • Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development