Mobile Associate, Store-in-Store - Retail Sales

Overview

Mobile Associate, Store-in-Store – Retail Sales at T-Mobile. This role involves bringing the T-Mobile brand to life within National Sales partner locations, engaging customers, educating on solutions, and driving sales in a high-traffic environment. The role emphasizes customer focus, relationship-building, and knowledge of T-Mobile products and services.

Job Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Utilize digital self-serve tools during customer interactions and onboarding. Identify customer needs and apply solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding plans to help customers self-serve and use the T-Mobile app; deepen relationships and ensure satisfaction.
• Complete training on the in-store experience, new skills, products, processes, systems, and reference resources. Review personal results, current promotions, and Hub updates to stay customer-ready. Partner with nearby stores to onboard customers. Perform skills practice, knowledge sharing, store operations, and opening / closing procedures. Carry keys to kiosk cabinets, lock / secure assets, and report lost keys or assets to the manager.
• Be customer-obsessed : be friendly, engaging, and able to connect on a personal level, build rapport, trust, and loyalty. Proactively reach out to potential customers to drive sales, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

Knowledge, Skills and Abilities

Licenses and Certifications

Travel

Travel Required : No

DOT Regulated

DOT Regulated Position : No

Compensation and Benefits

Hourly Base Pay : $19.00 per hour, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided with eligible training pay. After training, eligibility for an annual incentive target of $18,000 / year (varies with performance and full-time status). All employees are eligible for an annual stock grant.

Benefits include medical, dental, vision, flexible spending accounts, 401(k), employee stock grants and purchase plan, paid time off, paid holidays, parental and family leave, family building benefits, disability and life insurance options, discounts on mobile service and home internet, and other voluntary coverages. For more details, visit the benefits site at www.t-mobilebenefits.com.

As part of the T-Mobile team, we promote growth and development opportunities. T-Mobile USA, Inc. is an Equal Opportunity Employer. Discrimination or harassment based on protected characteristics is not tolerated. Reasonable accommodation requests can be made by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 (this channel is for accommodation requests only).

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