Complex Senior Events Manager - Hilton San Francisco Union Square and Parc 55

Overview

Complex Senior Events Manager – Hilton San Francisco Union Square and Parc 55.

What will I be doing?

As a Complex Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. You will recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. You will be the event planners primary contact following turnover on property and be responsible for his / her experience. You may support and act on behalf of the Director of Catering and Events.

• Organize, plan and prioritize duties by developing plans and goals.
• Maintain timely communication with internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints and disputes.
• Sell and influence both internal and external clients.
• Make decisions and solve problems by analyzing issues and determining the best solution.
• Ensure high-quality service by guiding others to understand guest needs and providing coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Perform other duties as necessary based on business needs.
• Maintain regular attendance.

Qualifications & Requirements

What are we looking for?

We look for demonstration of Hiltons core values and key attributes :

Work environment

Hilton is the leading global hospitality company spanning full-service hotels and resorts to extended-stay and mid-priced hotels. We aim to provide exceptional guest experiences and maintain our vision to fill the earth with the light and warmth of hospitality.

Location & Schedule

Work locations : Hilton San Francisco – Union Square

Schedule : Full-time

Brand & Job Category

Brand : Hilton Hotels & Resorts

Job : Catering and Event Services

Seniority level

Employment type

Job function

Industries

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