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Member Services Manager

Member Services Manager

Town and Country Credit UnionFargo, ND, USA
21 days ago
Job type
  • Full-time
  • Part-time
  • Quick Apply
Job description

Lead Teams. Elevate Service. Make a Daily Impact.

Are you an experienced leader with a passion for delivering exceptional customer service? Town & Country Credit Union is looking for a dynamic Member Services Manager to lead our teller teams across multiple branches in the Eastern Region. This is a great opportunity to take the next step in your career with an organization that puts people first - both our members and our employees.

Key Responsibilities

  • Lead and manage teller line staff across multiple branches
  • Oversee hiring, onboarding, training, scheduling, and performance management
  • Promote a positive work environment that reflects our values and service philosophy
  • Monitor branch traffic and adjust staffing levels to meet member needs
  • Serve as a mentor and resource for Member Service Representatives
  • Support cross-selling and relationship-building efforts in line with our Sales Cultivation Plan
  • Track and report on branch sales and service performance
  • Ensure compliance with operational procedures and security standards
  • Partner with the Regional Retail Manager on branch-wide initiatives and improvements

What We're Looking For

  • High school diploma or equivalent required
  • Minimum of 3 years of experience in financial services or retail banking
  • At least 1 year in a supervisory or leadership role
  • Strong leadership and communication skills
  • Proven ability to lead a team and deliver excellent customer service
  • Solid organizational and problem-solving skills
  • Comfortable managing multiple locations and shifting priorities
  • Proficiency in Microsoft Office and ability to learn internal systems quickly

    • Why Town & Country Credit Union?

    At Town & Country Credit Union, our mission is to positively impact those we serve . With over 175 professionals across 10 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley, we are committed to delivering value to our members and fostering a supportive, purpose-driven workplace.

  • We are guided by five core values :
  • Do the right thing
  • Operate with integrity
  • Keep it simple
  • Find a way to say yes
  • Make a difference

    • If you connect with these values, you'll thrive here.

    Benefits You'll Enjoy

    Whether you're full-time or part-time, we offer a range of benefits designed to support your well-being and success :

  • Competitive pay
  • Paid holidays
  • Generous paid time off
  • "Dress for your day" dress code
  • Health, dental, and vision insurance
  • Life and disability insurance
  • Flexible spending accounts
  • 401(k) with employer contributions
  • Paid volunteer time
  • Tuition reimbursement
  • YMCA Corporate Membership Discount or Lifestyle Spending Account

    • If you're a motivated, service-driven leader ready to take on a regional management role, we'd love to hear from you.

    Town & Country Credit Union is an Equal Opportunity Employer.

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    Member Service • Fargo, ND, USA