IT Solutions Specialist I

Job Title : IT Solutions Specialist I

Department : Information Technology

Department Location : Littleton, MA

Reports To : Director, Digital Workspace

Career Stream : Individual Contributor

Classification : Hybrid / On-site with local travel

Exemption : Exempt

Pay Grade : 9

Pay Grade Range : $26.98 - $33.72

Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and / or skill level, and will be finalized at the time of offer.

FUNCTION :

The IT Solutions Specialist I is an entry-level role responsible for delivering first-line technical support to end-users across the organization. This position focuses on resolving routine IT issues, escalating complex problems appropriately, and ensuring a consistently high level of customer service.

As part of the Digital Workspace team, the IT Solutions Specialist I plays a hybrid role that combines frontline support with platform stewardship. This includes supporting users, managing enterprise platforms, and contributing to strategic IT initiatives that enable secure, scalable, and modern workplace experiences.

This role also includes onsite support at branch locations throughout Central Massachusetts, requiring weekly local travel to ensure consistent IT service delivery and effective stakeholder engagement. ESSENTIAL JOB DUTIES : End-User & Device Support

• Provide Tier 1-3 support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot OS, application, and network connectivity issues across Windows, iOS, Android environments.
• Support onboarding / offboarding processes, device provisioning, and user access management.
• Deliver onsite support to branch offices across Central MA as needed.
• Maintain accurate documentation of support requests, resolutions, and SOPs.

Platform & Systems Administration

Project & Process Leadership

Governance & Vendor Management

Qualifications :

Work Environment :

Physical Demands :

About Workers Credit Union : Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members . We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future!

Benefits :

EEO Statement : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.