Teller II

Teller Position

Provides quality service and develops long term customer relationships. Receives and pays money to bank customers and maintains accurate record keeping of deposits and withdrawals; negotiable instruments, and other bank transactions. Help customers over the phone as necessary. Listens and watches for cues from customers for needs of additional products and makes referrals to appropriate personnel.

Responsibilities and Duties :

• Greets customers and handles paper and cash transactions including but not limited to deposits, withdrawals, cashing checks, accepting loan payments, and sale of negotiable instruments.
• Assists in granting customers access to safe deposit boxes when necessary.
• Listens to customer needs to make appropriate customer referrals to other bank staff to promote products and services.
• Balances teller drawer at the end of each shift and other wrap up work that may be necessary.
• Receives, researches, and resolves customer inquiries regarding checking and savings accounts.
• Assists in proofing transactions using back-counter capture.
• Records teller totals daily.
• Completes forms such as CTRs, SIRs, and any other BSA reporting as necessary.
• May do account and card maintenance such as change address, order or hot card cards.
• Assists in answering the phone when not assisting another customer.
• Performs other related duties as assigned by management.
• Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekend).

Knowledge, Skills, and Abilities :

Education and Experience :