Customer Service Representative

Our client in Benton is seeking a reliable and customer-focused Customer Service / Counter Sales associate to join their team. This position is responsible for providing exceptional customer service, supporting daily store operations, and assisting customers with product and service needs.

Job Responsibilities :

• Greet and assist customers in a professional and friendly manner, both in person and over the phone.
• Answer customer inquiries and resolve complaints efficiently while maintaining a positive attitude.
• Determine customer needs for tires, products, or service repairs and provide accurate quotes.
• Schedule service work based on customer convenience and shop availability.
• Open and close the store, including securing the building and making daily bank deposits.
• Maintain a clean and organized showroom, customer lounge, and restroom areas.
• Ensure a safe and tidy work environment on the shop floor.
• Arrange and update tire and merchandise displays, including outdoor signage and message boards.
• Receive, inventory, and organize tire shipments by size and type.
• Handle cash and card transactions accurately and process customer payments.
• Occasionally utilize customer vehicles for short test drives to verify service completion.
• Perform other related duties as assigned to support store operations.

Qualifications :