ServiceNow Delivery Lead Manager

We Are :

A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

Accenture’s ServiceNow practice  can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.

Learn more about ServiceNow at Accenture Here

You Are :

A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.

An experienced ServiceNow developer.

You’re willing to roll up your sleeves to develop in the ServiceNow platform for our clients.

You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.

You are someone that is process oriented and prefers order over chaos.

You are comfortable asking for help from peers and Subject Matter Experts

Strong background working with Enterprise Software companies and / or Consulting companies.

The Work :

Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.

Manage all aspects of project delivery and solution delivery

Lead and manage the implementation project team

Prepare all client facing and internal deliverables such as project plan, issues / risk register and weekly status reports

Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress

Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments

Strong background working with Enterprise Software companies and / or Consulting companies

Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors / stakeholders in solving governance, program / project management, business process and / or technical problems

As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Basic Qualifications

Minimum 5 Years' knowledge and experience working with or implementing ServiceNow

Minimum 3 Years' experience in JavaScript or related application development

Completed Certification - ServiceNow Certified System Administrator (CSA)

Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications

Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Bonus Points if you have

PMP or CSM certification

Strong interpersonal skills, customer centric attitude

Proven team player and team builder

Strong organizational and analytical skills

Familiarity with SaaS deployments and its supporting architecture

A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management

ITIL V3 or V4 Foundations Certification preferred

Professional Skill Requirements

Proven ability to build, manage and foster a team-oriented environment

Proven ability to work creatively and analytically in a problem-solving environment

Desire to work in an information systems environment.

Excellent communication (written and oral) and interpersonal skills.

Excellent leadership and management skills.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role LocationAnnual Salary Range

California$94,400 to $266,300

Cleveland$87,400 to $213,000

Colorado$94,400 to $230,000

District of Columbia$100,500 to $245,000

Illinois$87,400 to $230,000

Maryland$94,400 to $230,000

Massachusetts$94,400 to $245,000

Minnesota$94,400 to $230,000

New York / New Jersey$87,400 to $266,300

Washington$100,500 to $245,000

#LI-NA-FY25

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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