Asset and CMDB Analyst - Remote

Overview

The Asset and CMDB Analyst will be responsible for the strategic planning, implementation, and ongoing management of our IT Service Asset and Configuration Management (ACM) processes and tools. This critical role ensures the accurate recording and ongoing maintenance of all Configuration Items (CIs) and their relationships within the Configuration Management Database (CMDB), while also overseeing the complete lifecycle of IT assets. The ideal candidate will be instrumental in optimizing our IT investments, enhancing service stability, and supporting efficient IT Service Management (ITSM) processes.

Primary Functions :

The primary functions of the Asset and CMDB Analyst include :

• Strategic ACM Leadership : Defining and evolving the overall ACM strategy, policies, and procedures to align with organizational goals and ITIL best practices.
• CMDB Management : Ensuring the accuracy, integrity, and operational effectiveness of the Configuration Management Database (CMDB), including CI identification, relationship mapping, and data reconciliation.
• IT Asset Lifecycle Management : Overseeing the entire lifecycle of IT assets (hardware, software, licenses, contracts) from procurement and deployment to maintenance, optimization, and disposal, ensuring compliance and cost-effectiveness.
• Process Optimization : Continuously improving ACM processes, integrating them with other ITSM disciplines (e.g., Incident, Problem, Change, Release Management) to enhance service delivery and operational efficiency.
• Stakeholder Collaboration : Acting as a key liaison across various IT and business units to ensure ACM requirements are met and that the CMDB serves as a reliable source of truth for critical IT infrastructure information.

General Duties and Responsibilities :

Knowledge and Skills :

About You

Education & Experience

Soft Skills

Excellent communication, problem-solving, and troubleshooting skills

Ability to prioritize multiple tasks and meet tight deadlines

Strong collaboration and leadership capabilities

Comfortable delivering technical information to non-technical stakeholders

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem) :

Additional Full-Time Benefits :

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Legalese

Location

Gentiva

Our Company

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include :

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.