Patient Services Representative

Job Description

Job Description

JOIN OUR TEAM!

Vera French is looking for a Patient Services Representative to provide compassionate customer service to clients visiting our Davenport, Center Outpatient location. As a Patient Services Representative you will facilitate the smooth running of the mental healthcare environment and support the delivery of quality patient care. As the first point of contact for clients, you will play a critical role in their experience at Vera French. If you are looking to make a difference in your customer service career, this position may be for you!

WHAT YOU'LL DO :

• As the Patient Services Representative you will welcome and greet patients, families, and visitors
• You will coordinate patient appointments, answer inquiries and provide information about the services provided by Vera French.
• You will attain a high level of confidentiality and safe guard patient privacy.
• You will collect copays, ensure accurate patient information, and assist patients with the completion of any necessary documentation.

WHAT YOU'LL NEED :

WHO YOU ARE :

Share Our Values : We are united by our shared values of community service, compassion, empowerment, respect, resourcefulness and professionalism.

Make an Impact : Our mission is to enhance the mental health of all in our community by providing quality, accessible and comprehensive care.

Learn and Grow : Vera French offers various in-house training opportunities CPR, Medication Management and other trainings through our learning management system. To encourage our staff to continue their education, Vera French also offers a Tuition Reimbursement and Loan Repayment program for all employees after one year of employment.

WHAT WE OFFER :

Wellmark Blue Cross / Blue Shield health insurance

Supplemental life insurance, short term disability available

Employer contribution 3% of annual salary, vested day one

Every employee (full-time or part-time) is eligible after one year of service

Nine paid holidays per year

NOTIFICATION AND AUTHORIZATION TO REQUIRE A MEDICAL EXAMINATION

I hereby certify that, if hired, I will disclose any limitations I have that may impact my ability to do the job. I understand that I may also be required to undergo a pre-employment or post-employment medical exam by the VFCMHC' designated health practitioner.

NOTIFICATION AND AUTHORIZATION TO CONTACT REFERENCES AND CONDUCT BACKGROUND INVESTIGATION

I understand that I may be subject to a background check, and hereby authorize Vera French Community Mental Health Center, or any of its affiliates, to investigate my background to determine any and all information of concern as to my record, whether the same is of record or not, and I release employers and persons named in my application from all liability for any damages on account of his / her furnishing said information.

Additionally, you are hereby authorized to make any investigation of my personal history, educational background, military record,

motor vehicle records, criminal records, and credit history through an investigative or credit agency or bureau of your choice. I

authorize the release of this information by the appropriate agencies to the investigating service. I authorize and give permission for

the individuals listed as references to provide written information and / or verbally discuss my background with Vera French

Community Mental Health Center, or any of its affiliates.

This authorization, in original or copy form, shall be valid for this and any future reports and updates that may be required.

I understand that passing the background check is a condition of employment. A negative background check can be grounds for

dismissal, even if an offer has been made to me and I have been hired.