Medical Assistant (MA) I

Job Title : Medical Assistant I

Reports To : Supervisor, Medical Support Staff

Job Summary : Under the direction of the Medical Support Staff Supervisor (MSSS) or designee, this position provides direct patient care and customer service.

Qualifications and Requirements :

The requirements listed below are representative of the knowledge, skill, and / or ability required. Job duties may be modified at any time based on business needs.

Essential Job Duties and Responsibilities :

• Assists Provider in the Administration of Patient Care :
• Identifies patient health care service requirements and gaps while being aware of age specific needs and protocols.
• Prepares for the patient appointment by reviewing and updating patient records prior to patient arrival.
• Correctly enters any standing orders the patients may be due for based on diagnosis history, presenting symptoms, or age requirements.
• Interviews patient to obtain reason for visit : chief complaint, and document in electronic health record following MA workflow protocols for intake of patient.
• Obtain and record patients' vital signs according to protocol for patient's age.
• Prepares exam room and patient for examination / procedure being performed.
• Assists providers in performing procedures.
• Administers injections and other treatments as ordered by the provider.
• Reviews patient plan and educates patients on discharge instructions. Educates patients as directed by provider.
• Fills out appropriate necessary paperwork for recording purposes.
• Answer phone calls and take messages. Returns patient calls as directed by provider.
• Cleans and prepares rooms between patients and stocks exam rooms.
• Processes referrals, medication refill requests, and coordinates appointments for specific care and diagnostic procedures.
• Acts as a liaison between providers and other care givers.
• Receives reports on patients and delivers them to the appropriate provider.
• Performs sterilization of instruments and surgical packs in a timely manner.
• Documents and maintains records of verbal and written procedures, medication, delivery of care, and pertinent information regarding patient care services.
• Complies with infection control policies and protocols; follows medication administration, storage procedures and controlled substance regulations.
• Ensures operation of medical equipment by completing preventive maintenance requirements, following manufacturer's instructions, reporting malfunctions, requesting repairs, maintaining equipment inventory, and evaluating new equipment and techniques.
• When needed, performs lab drawings, and maintains laboratory documents.
• Maintains patient confidentiality following HIPAA policies and procedures.
• Communicates in a professional and timely manner with patients and other members of the care team at all times.
• Knows and follows procedure for immunization storage, handling, and administration.
• Follows all medication policies and procedures for labeling, storing and use.
• Proficient in laboratory point of care testing.
• Travels to any location as needed.
• Working assigned weekends is required.
• If Assigned to Mobile Medical Operations :
• Works closely with Mobile Medical Leadership Team to resolve patient flow issues.
• Collaborates with Immunizations Coordinator to perform necessary VFC and Vaccine program quality management tasks such as logging medication, performing temperature checks, monthly ordering and participating in VFC audits.
• Maintains medical supplies inventory on mobile medical unit by anticipating and ordering needed supplies.

Minimum Qualifications - Education, Experience, Certificates & Licenses :

Required Language Skills :

Physical Requirements :

Other Required Knowledge, Skills, and Abilities :

Work Environment & Conditions :