Processing Technician III

Tax Return Correction And Exceptions Processing Technician

Do you have an eye for detail, and do you enjoy providing excellence customer service? The Utah State Tax Commission is currently seeking a Tax Return Correction and Exceptions Processing Technician for the Financial Operations Division.

The ideal candidate will perform the following duties :

• Reconcile customer accounts, tax returns, payments and related transactions
• Review tax returns and related documents for completeness and accuracy
• Make adjustments to tax returns and related documents and accounts
• Prepare and process a variety of accounting documents and transactions
• Research payments and apply or reallocate to accounts as needed
• Identify system issues and make recommendations for improvements
• Communicate with customers both verbally and in writing
• Create files
• Prepare reports
• Work effectively with other team members

Salary : Non-state employees are hired for this position at $17.56 an hour. We are unable to negotiate hourly wage amounts. DHRM rules apply for promotions / transfers for current state employees.

Remote : This position may have the option for a remote / flex working schedule after training. If working at a location other than in a state office, this position requires the employee to provide internet service that is of sufficient speed to support all work-related applications, systems, and devices. Effective July 1, 2025, this position will be a hybrid of both in-office two days per week and remote workdays. Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.

What's in it for you? You will receive great health and retirement benefits. In this position, you would enjoy the generous benefits package offered by the State of Utah. We have an extremely competitive total compensation package that you can learn about HERE!

Health Insurance - Public Employee Health Program (PEHP) : 3 medical plan options. Choose a Traditional or High Deductible Health Plan. (There is an Opt-Out Cash Benefit option for those that have other medial insurance coverage) 5 dental plan options (There is an Opt-Out Cash Benefit option for those that have other dental insurance coverage) 2 vision plan options under EyeMed

Retirement - Utah Retirement Systems (URS) : Employees hired on or after than 7 / 1 / 2011 and have never been in the URS retirement system have two options for retirement in the Tier II System. Employer contributions to your 401(k) are vested after four years. Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7 / 1 / 2011 are in Tier I Public Employees System. Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k)). Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only. You will be automatically enrolled to make a bi-weekly contribution to URS 401(k) retirement savings account for $26. Employees can modify by opting out, changing the amount of contributions, or the URS savings account into which the contribution is made.

Paid Time Off : Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick). Annual leave increases with years of service. There are also 12 paid holidays.

Our mission is to collect revenue for the state and local governments and to equitably administer tax and assigned motor vehicle laws. For more information about this agency, please check out Utah State Tax Commission.