Customer Experience Manager

Store Manager

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Store Manager responsibilities include :

• Assisting Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
• Ensuring all front end policies and procedures are followed; achieving KPIs and managing team to achieve their role KPIs
• Planning and leading the execution of class and in-store events in accordance with Company programs
• Leading the omnichannel processes
• Managing and executing shrink and safety programs
• Assisting with cash reconciliation and bank deposits
• Assisting with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
• Assisting with the onboarding of new Team Members
• Training, observing, and coaching the customer experience team to achieve results; participating in the performance management process; supporting Talent Development of your team
• Serving as Manager on Duty (MOD)
• Interacting with others in an accepting and respectful manner; remaining positive and respectful, even in difficult situations; promoting commitment to the organization's vision and values; projecting a positive image; and serving as a role model for others
• Acknowledging customers, helping locate the product and providing solutions
• Participating in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
• Managing and executing the shrink and safety programs
• Cross training in Custom Framing selling and production
• In select stores that do not have a Framing Manager only, responsibilities also include : leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge / Skills / Abilities :

Physical Requirements :

Work Environment :

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. Michaels is the best place for all things creative.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.