Change and Release Product Implementation Specialist -Aurora, Colorado(Onsite)

Hello,

I hope you are doing well!

My name is Aditya Kumar and I am a Staffing Specialist at Stellent IT LLC. I am reaching out to you on an exciting job opportunity with one of our clients. If are you Comfortable with this Position then please share me your updated resume

Job Title Change and Release Product Implementation Specialist

Location Aurora, Colorado(Onsite)

Duration Long Term

Job Description

REQUIRED QUALIFICATIONS :

2+ Years experience in a 24x7x365 production environment or related experience

2+ Years experience in change control process or Release Management process

ITIL Foundations Certification or equivalent experience

Microsoft Visio, Xcel and Word experience is a must

Previous ServiceNow experience a plus

Experience in software life cycle is a plus - Applicable and appropriate educational / certification credentials from an accredited institution and / or equivalent experience is required.

Job Description : You are a Change and Release Management Specialist able to manage, track, and approve ITS environment changes and software releases to production system environments.

• It is important that you have experience in understanding and performing our Change Management policies and Release Management procedures.
• You have experience in being able to identify deficiencies in the system and process and have influence in fixing and analyzing.
• A Change and Release Management Specialist you may need to create reports and metrics to ensure that approved changes and releases are completed within the system so that during audits all information is correct.
• You also have strong interpersonal skills to work with subject matter experts from IT organizations and Development as well as peers on the team to ensure alignment to the Change Management and Release policies.
• You will also share responsibility as an Incident manager, executing the process to restore normal service operation as quickly as necessary to minimize the impact to business operations, ensuring the successful execution of the Incident management process including investigation and resolution of all production and customer impactful incidents, managing incident workflow and all customer communication from incident escalation through resolution, including postmortem review.

POSITION RESPONSIBILITIES

Execute the change management process using ITIL best practices and industry standards for change

Manage the daily Change Management and Release Management functions including maintaining and documenting change management procedures, technical and business impact assessment

Lead Change Review meetings with local team members, stakeholders and management

Identify and manage scheduling conflicts working with teams to negotiate implementation dates and s schedules across the organizatio

Ensure analysis is conducted to assess potential impacts of proposed changes

Coordinates the resolution of major issues with internal and external teams to drive incidents to resolution

Communicates incident status, resolution and business impact to internal and external stakeholders

Facilitates the completion of the postmortem statement for all high severity, critically impactful incidents

Ability to foster internal relationships in order to organize incident resolution efforts as quickly and smoothly as possible. Exceptional written and Interpersonal skills : Communicate effectively and concisely with applications teams, stakeholders and senior leadership

Manage risks and resolves issues that impact release scope, schedule, cost and quality

Works with Configuration Management, Deployment team, Test and Quality teams to successfully deliver high-quality software

Performance Goal and Standards Setting : Develop and communicate to realistic timelines via plans that consider potential obstacles immediate and long-term consequences

Understand datacenter business objectives : Critically review multiple plans and adjust as needed. Proactively communicate and address necessary trade-offs

Process and Technology : Demonstrate a solid understanding of IT environment including operational processes and industry best practices

Effectively changes plans, goals, actions or priorities to respond to changing situations.

Team Player : Ability to both contribute strategically to the change and release team and support strategic decisions

Develop, manage, and contribute to maturing our ITSM processes, including the ServiceNow platform

Change & Release Management Contractor Role

Onboard training

eGSEP changes due to sale, need to have Digital Services products, workflows and approval groups separated

request changes and test / validate

assist in current data eGSEP audit of Digital Services Products, business services, portfolios

update minimum Change & Release Management documents in Knowledge Homepage to reflect Boeing Digital Services

eGSEP clone : working with Service Now team to test / validate

DPR (release module) upgrade

Assist products through Change & Release Management

monitor the Change Dashboard for incoming CHG ticket requests (follow up with product team if ticket not clear & help get stakeholder approval)

monitor Release tickets (follow up with product team if ticket not clear & help get stakeholder approval)

support the move to GSEP

Once separation in eGSEP

back up to run Technical Advisory Committee (TAC) includes sending out TAC report

back up to run Production Approval Board (PAB) includes sending out PAB report

Education / Experience : Education / experience typically acquired through advanced education (e.g. Bachelor) and typically 15 or more years' related work experience (e.g. Master+13 years' related work experience, 19 years' related work experience, etc.).

Aditya Kumar

Sr. Technical Recruiter

Email :

Aditya@stellentit.com

Address : 505 Knolle Court

Saint Augustine, FL 32092

Telephone :

www.stellentit.com