R-472566 Strategic Account Manager (Hybrid) (Evergreen)

Strategic Account Manager (Hybrid) (Evergreen)

The Strategic Account Manager is an integral member of the SCG account team who engages with our most significant and strategic accounts. The role's primary purpose includes : ensuring customer success by identifying, tracking, and documenting customer value creation, improving the customer experience by "taking the friction" out of doing business with BD, and driving business retention by promoting and enabling the long-term adoption & retention of BD solutions and products by earning "partner of choice" status. The SAM collaborates with the account (SCVP, national accounts, and BU sales) and cross-functional teams (contracting, legal, GPO, contract compliance, supply chain, quality, channel management, etc.). It is responsible for prioritizing and determining the best way to deliver customer success, facilitating the resolution of customer issues, and supporting the account team in meeting business objectives.

Creation of a new role to support SCG GTM transformation, 5 SCVPs and 3 SCDs are impacted as a result of the transformation.

Job Description

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the creativity and passion of all of usfrom design and engineering to the manufacturing and marketing of our billions of MedTech products per yearto look at the impossible and find groundbreaking solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow, and become your best self. Become a maker of possible with us.

Key Responsibilities

• Drive value creation for customer executives & enterprise level decision makers - bringing together, validating, and detailing customer value creation from BD solutions & products.
• Improving the customer experience and earning 'Partner of Choice' status - Promote and drive ease of doing business with BD to ensure business retention, growth, and continued partnership.
• Act as a consistent presence at assigned accounts throughout the entire customer life cycle.
• Facilitate the prevention and resolution of customer issues / requests. Examples of common issues / requests include :
• Supply Chain logistics (e.g., allocations, back orders, subs, inventory issues, distributor, freight) to be coordinated with SCAE where assigned.
• Quote to Cash (e.g., billing, pricing, membership, A / R, credits / checks).
• Ad-hoc customer requests (e.g., ESG, tier activation, rebate / incentive tracking, etc.)

BD point of contact for customer feedback, support, concerns, or questions, providing a warm handoff to responsible parties, as applicable.

Supports SCVP in preparation for customer and internal meetings, including QBRs and Strategic Account Alignment Meetings.

Partner with internal teams, as requested by SCG leadership, to support ongoing initiatives or customer inquiries.

Performance monitoring (e.g., BD financial results, customer incentive attainment).

Partner with the account team in the execution (contract, clinical, operational, etc.) of account plans.

Maintaining account plans and opportunity tracking.

'One BD' account lead when no SCVP is assigned.

Skills and Proficiencies :

Qualifications

Experience and Education :

Additional Information

All your information will be kept confidential according to EEO guidelines.