Client Growth Office - Banking / Financial Services Leader

Client Growth Office - Banking / Financial Services Leader

The Banking and Financial Services Industry Leader is a critical, high-visibility leadership role. The role is responsible for designing and executing an industry segment strategy, capturing significant growth, profitability, and long-term sustainability in the Banking and Financial Services market space in the US, followed by a strategy covering a set of selected countries and global banks.

While working in a matrix with industry client executives, sales teams, delivery and consulting, this role drives client solutions that span the firm's broad suite of service offerings : Consulting (business and technology), Outsourcing Services across Business Process, Digital, Application, and Infrastructure practices, while innovating for the future, and elevating NTT DATA's presence within the Banking and Financial Services industry. Keys to this role include an ability to cultivate meaningful C-level relationships, representing NTT DATA in the market as an innovative, subject matter leader inspiring success with clients and internal teams.

Accountabilities include execution of a sustainable growth strategy, identification, orchestrating multiple NTT DATA groups, expanding revenue opportunities, and shaping the future growth of the business in the vertical. With deep expertise across all Banking and Financial Services segments Banking, Capital Markets, Wealth and Asset Management, Lending, Payments and Fintechs the Industry Leader has accountability for C Suite engagement, a keen focus on P&L management, strategic account growth, service delivery excellence, and long-term client success.

This role collaborates closely with both client executives and internal NTT DATA teams across regions, including Growth Office, Practices, Finance, Human Resources, Delivery, Business Development, and Salesto cultivate strong partnerships and ensure impactful business outcomes.

Success in this role is measured by business growth, client satisfaction, and the profitability of the Banking and Financial Services portfolio.

Responsibilities :

• Coordination of global banking strategy with CGO and driving cross regional collaboration.
• Strategic Leadership & Growth : Lead a diverse portfolio of matrixed teams, accounts, developing and executing revenue growth strategies while driving profitability and long-term client relationships.
• Client-Centric Engagement : Provide executive leadership in the development of tailored client engagement strategies, ensuring alignment with business goals and driving high-value outcomes.
• Industry-led Business Development : Build and implement comprehensive go-to-market strategies that align with regional opportunities and corporate objectives in a highly matrixed environment.
• Team Leadership & Talent Development : Build and lead a scalable, high-performing segment team focused on relationship management, revenue expansion, and service excellence.
• Service Portfolio Expansion : Collaborate with NTT DATA Lines-of-Business Leaders (Application Services, BPO, Cloud, Consulting, Digital, Data, Infrastructure, and Security) to enhance and differentiate market offerings.
• Executive Coaching & Mentorship : Coach and mentor Client Executives, helping them develop strategic account plans and scale client relationships effectively.
• Performance & Delivery Excellence : Set clear expectations around NTT DATA's value proposition, ensuring delivery teams exceed client expectations and enhancing service quality.
• Escalation & Crisis Management : Function as the senior escalation resource for delivery initiatives, navigating challenges with a focus on solutions and client success.

Qualifications & Expertise :

Why Join NTT DATA?

This role offers the opportunity to shape the Capital Markets segment, lead high-impact business strategies, and contribute to the success of industry-leading financial services clients. If you are a visionary leader with a passion for building high-value relationships, driving business transformation, and leading teams to success, we encourage you to apply.