Billing Specialist

Company Description

At Informa , no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We're an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.

We are home to over 10,000 colleagues across 30 countries and are a member of the UK's FTSE 100 group of leading public companies.

In Global Support , we provide expert guidance and hands-on support to the Informa Group and Informa's many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Job Description

This role is based in our Cleveland, OH office.

As a Billing Specialist, you will generate invoices and adjust billing where necessary, and in accordance with department policies. You will audit billing information to ensure accuracy and resolve billing disputes, working in concert with other departments to achieve objectives. You will ensure that all duties are carried out within set time limits, while providing excellent service to all Informa customers and staff.

Duties and Responsibilities :

• Complete monthly process billing within established guidelines while adhering to the department's policies, processes, and goals.
• Verify and compare ad space against the original customers' documentation / insertion order / purchase orders.
• Audit sales contracts and insertion orders to ensure accuracy of terms and rates.
• Adhere to general accounting practices and perform reconciliation functions where applicable.
• Adjust billing figures according to updated information / contracts.
• Research and resolve customer inquiries regarding billing issues.
• Work collaboratively with other departments to resolve billing conflicts, assisting and supporting these departments where applicable.
• Maintain supporting documentation for annual audits.
• Generate test data for system upgrades.
• Perform other duties or ad hoc projects as needed.

Qualifications

Additional Information

The pay range for this position is $19-21 / hour depending on experience.

Full Time : 36.25 hours / week

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com

Our Benefits include :

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.

This post will expire on 12 / 05 / 2025