PATIENT SERVICE REPRESENTATIVE

Job Description

Job Description

Description :

JOB SUMMARY : Working under the direction of the Business Office Director and the Reception Supervisor. Responsible for the timely and accurate entry of patient demographic and insurance information into the EPIC system. All other tasks that may be assigned to maintain thorough overall operation of the reception department.

DUTIES & RESPONSIBILITIES :

• Obtain cash bag from the Reception Supervisor’s office at beginning of shift.
• Count cash bag three times daily (beginning, mid-day and end of shift) and verifies total by running an adding machine tape. Label the tape with cash bag letter, user name, date and time.
• Greet each and every patient at registration check in using SDMG approved scripting for optimal patient service.
• Complete full Check In of the patient utilizing the Department Area Report (DAR) in the EPIC system.

a. Verify all demographic information with patient, or patient’s representative. Accurately enter all applicable information and / or changes.

b. Verify Guarantor information with patient, or patient’s representative. Accurately enter all applicable information and / or changes.

c. Verify insurance information with patient, or patient’s representative. Utilize Real Time Eligibility (RTE), review the RTE Results, and accurately enter all applicable information and / or changes.

d. Obtain and scan patient’s photo ID and insurance cards, as necessary.

e. Obtain patient’s electronic signature on all required documentation, as necessary. Makes sure patient receives any literature necessary for HIPAA.

f. Take co-pay and / or payment, as applicable, accurately enter the payment into EPIC and provide the patient with a receipt.

RELATIONSHIP WITH OTHERS : Must work well with patients, teammates, and staff of both the business office and the clinical departments.

Requirements :

EDUCATION / EXPERIENCE / KNOWLEDGE : Graduated from High School or completed GED requirements.

PHYSICAL REQUIREMENTS : Requires sitting, standing bending and reaching. May require lifting up to 20 pounds. Requires manual dexterity sufficient to operate standard office equipment such as computer, fax, calculators and telephone. Requires normal hearing and vision.