Branch Manager Assistant
Overview : To assist the Branch Manager of a small / medium / large branch office by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.
Responsibilities :
- Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts.
- Assist the Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits.
- Manage staff to ensure vault opening, closing and balancing procedures are completed.
- Participate in outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor / trade shows and events.
- Participate in recruiting efforts, on-boarding and initial training of team members.
- Participate in budget, purchasing, tracking and records retention for business expenses.
- Guide team development for continual growth in technical, soft and leadership skills.
- Provide applicable support to ensure team achieves and maintains product, service and business goals, including cross servicing of Navy Federal products and services.
- Assist with leading and training team members to deliver high quality service to our members.
- Analyze reports and conduct trend analysis to optimize business performance.
- Ensure compliance with all security, safety and emergency preparedness procedures.
- Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
- Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures.
- Perform supervisory / managerial responsibilities :
- Supervise daily activities
- Ensure adequate / skilled staffing; select employees
- Establish performance goals and priorities
- Prepare, conduct and review performance appraisals
- Develop, mentor, and counsel staff
- Provide input and / or prepare budget requirements for Annual Financial Plan (AFP)
- Ensure section / branch goals and objectives align with division / department strategy
- Ensure efficiency of operations
- Act as Manager in the incumbent's absence
Qualifications :
Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experienceWorking knowledge of applicable federal regulations governing consumer lending and / or credit cards, mortgage and equity loans, savings and checking accountsWorking knowledge of multiple financial products such as consumer mortgage loan, credit cards, and / or savings / checking accountsWorking knowledge of functions relating to cash and ATM operationsAbility to manage multiple priorities independently and / or in a team environmentExposure to member / customer service operationsExposure to mentoring and leading employeesEffective organizational, planning and time management skillsEffective skill exercising initiative and using good judgment to make sound decisionsEffective skill interacting with staff, management, vendors and members diplomatically and tactfullyEffective verbal and written communication skillsEffective word processing and spreadsheet software skillsDesired Qualifications :
Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experienceFamiliarity with financial institution and lending practices, principles and regulationsFamiliarity with retail banking industry best practicesHours : Available Monday - Saturday, hours based on business needs.
Location : 7058 State Highway 303, Bremerton, Washington 98310. Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.