HVAC Service Technician

Job Description

Job Description

Reding Inc stands as the foremost HVAC company in Western New York, renowned for its unparalleled expertise and commitment to excellence. With a dedicated team of professionals who embody the values of pride, skill, and familial warmth, we have set the standard for superior HVAC services in our region. We prioritize fostering a familial atmosphere within our company, valuing each team member and cultivating a work environment where everyone feels respected, supported, and motivated to deliver their best. Our commitment to treating both our employees and customers like family is the cornerstone of our success.

Position Summary :

To assist in achievement of the company's strategic objective and annual goals through the delivery of exceptional service and support reflective of Reding Inc's vision, purpose, and values.

Responsibilities :

Create a care culture.

Create a positive customer experience by completing the service correctly the first time with quality and care to applicable codes, to avoid refunds and recalls.

Present professionally to the customer in actions, communication, language, and by wearing a clean company uniform.

Consistently provide accurate TruTransparency Pricing.

Mentor and Develop apprentices under his / her care to achieve desired performance metrics.

Perform a thorough and accurate HVAC inspection including Health & Safety Checklist and communicate findings to the customer in a written option sheet.

Proper use of down tag.

Understand when to issue a "Lock Out / Tag Out" tag and the required follow-up steps.

When issues are identified, prepare a detailed finding report with pictures to discuss with the customer.

Present repair options to include cost using the options sheet.

Complete all required documentation on services and collect, record and deliver fees to designated office administration.

Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly.

Facilitate order for all parts required for appointments and ensure preparedness for the day of service.

Record all material used or consumed on the job for job costing and replenishing.

Work with manager / dispatch to schedule a follow-up appointment with the customer when the work is not completed during the initial appointment.

Transport materials and tools to the job site and provide proper accounting of assigned tools.

Keep truck clean, stocked and accurately inventoried.

Protect customer's home from damage while working and leave customer's home cleaner than when arrived.

Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.

Communicate the benefits of Club Memberships.

Perform other duties as assigned.

Position Requirements :

Highschool diploma / GED

Preferably 3 years of HVAC service experience.

Knowledge of industry equipment, field concepts, practices, procedures, tools and equipment.

Strong relationship building skills, customer focused and disciplined.

Excellent verbal and written communication skills.

Function in a team environment.

Valid driver's license and approved to drive by Company's insurance carrier.

Physical Requirements :

Must be able to work both indoor / outdoor conditions where the elements and temperatures vary from comfortable to extreme heat to extreme cold and dry to rain at least 70% of the time.

Climb ladders and steep stairs.

The majority of time is spent standing, stooping, bending, crouching, kneeling, sitting and reaching.

Often works in tight spaces such as attics and / or crawlspaces.

Must be able to list 50 pounds with ability to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices).

Occasionally work from heights 15 feet or higher above ground.

Carry a 24- foot extension ladder alone and / or a 40-foot extension ladder with a fellow co-worker on most jobs.