E-Commerce Team Leader (In-Store Shopper Department Manager)

Team Leader, WFMOA : E-Commerce

At Whole Foods Market, we're working to nourish people and the planet. We're committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon customers. This fast-growing program requires talented, resilient, and purpose-driven leaders who are passionate about our quality products and great customer service. We think you'll agree that it's a great time to join #TeamWFM.

The Team Leader, WFMOA : E-Commerce role will require you to lean into your experiences on how to effectively drive the execution of product, labor, and customer demand metrics. In this role, you will be expected to perform many micro-functions including but not limited to people management tasks, non-inventory management, account management, and problem solver. Where the path forward is dynamic, we partner and drive solutions with our store support teams but often, you will be expected to be the front-line contact and first point of entry for our team members and business partners.

Four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your department. You will be expected to execute a best-in-class process, resulting in reduced costs. As a front-line leader, you will be the main point of contact for in-store shoppers and cross-department partners, requiring excellent people skills. Through these relationships, you will invent new strategies that will help improve our team member and customer experience. As a Team Leader, it is expected that you will be able to operate in a highly ambiguous environment, communicating and interacting with your direct store leadership daily. You are expected to be a subject matter expert on all WFMOA processes, execution and tracking towards program KPI goals.

Responsibilities :

You will be responsible for all aspects of daily operations including supporting WFMOA Customer Delivery and or pick up orders, labor, regulatory compliance, and special projects as assigned. You and your team of Associate Team Leaders, Supervisors, and team members are responsible for fulfilling Whole Foods Market customer orders. You are responsible for ensuring that you have hired and properly trained team members, and that their needs are addressed so they can focus on satisfying and delighting customers.

In addition, the Team Leader :

Works and communicates with Store Leadership to drive operational improvement in KPIs and compliance with standard operating procedures

Maintains awareness of customer flows and needs and directs team members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.

Oversees the creation of the In-Store Shopper Team schedule to ensure meeting staffing metrics and capacity

Reviews hourly, daily and weekly scheduling and order volume to ensure the shopper team can support incoming WFMOA orders.

Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale to support In Store Shopper / E-Commerce Team and cross-functional team needs.

Provides timely, thorough, and thoughtful performance evaluations.

Maintains cleanliness of all department areas including staging area and coolers, and any inventory well-stocked and properly rotated.

Consistently supports and models WFM Leadership Principles and Core Values.

Basic Qualifications :

• 24+ months retail experience including 12+ months
• High School diploma or equivalent diploma
• You are authorized to work in the US without sponsorship.
• You have prior experience leading high volume teams
• You take ownership in your work and team and are available to work overtime during peak seasons and as needed year-round. In addition, you are flexible to work on any type of assigned shift (nights, weekends, etc.).
• Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software

Preferred Qualifications :

The wage range for this position is $25.10-$42.50 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire.