ServiceNow Senior Manager

ServiceNow Senior Manager

Our ServiceNow team works with clients to transform their technology services and operations. We partner with CIOs, tech executives, and service owners (HR, IT, Customer, Field Service, Project Portfolio Management) and their teams to create a future-ready operating model. Our focus is on NextGen tech, new service models, and meeting the operational needs of an organization. Looking for a job with diverse opportunities and cool tech solutions? Join our team! We're looking for enthusiastic people ready to help transform enterprise services and tech operations. Your skills and excitement can drive meaningful change and deliver great value to our clients. Apply now and be part of a dynamic, forward-thinking organization! Recruiting for this role ends on 1/31/2026.

Work You'll Do

At Deloitte, we lead ServiceNow transformations, partnering with industry leaders to deliver next-generation solutions that redefine IT service delivery. If you're passionate about technology and ready to accelerate your career, you'll thrive in our dynamic, innovative environment. Here, innovation is not just encouraged, it's embedded in everything we do. You'll be involved in strategy, design, implementation, and optimization, working with a full range of ServiceNow capabilities to help shape the future of technology services. We seek forward-thinkers eager to push boundaries and expand our portfolio of advanced services. As part of our team, you'll work with the latest technologies and methodologies, developing solutions that keep our clients ahead in an evolving marketplace. Our culture celebrates tech enthusiasts and supports continuous upskilling, keeping you aligned with industry trends. ServiceNow has transformed IT into a strategic driver of growth. Whether clients adopt single or hybrid platforms, our experts deliver innovative approaches that fuel success. If you're ready to make a lasting impact, Deloitte is where ambition meets opportunity.

The Team

Our ServiceNow practice develops strategies and implements systems that help organizations build business value and improve performance. Leveraging extensive experience from complex IT challenges globally, our team guides clients through everything from system replacement to full IT transformation. We partner with CIOs, technology executives, and their teams to modernize technology delivery and operating models. By focusing on advanced technologies and evolving service models, we help clients meet the operational demands of their organizations. Our team of experienced technologists understand the interwoven nature technology plays in all aspects of today's business environment and focus on helping our clients shift from foundational delivery of technology to being the strategic business partner and catalyst for change. Our Agile/DevOps/Lean technology experts work to transform the workforce of our clients into the next generation of technology service delivery teams.

Responsibilities

As a Deloitte Senior Manager, you will have the opportunity to lead and deliver large, complex client engagements, identifying, designing, and implementing innovative business and technology solutions. Senior Managers play a pivotal role in shaping the firm's trajectory and growth across several key areas:

• Business Development: Build and nurture relationships with decision makers at leading organizations, organize and lead pursuit teams, and drive the proposal process with a focus on creative pricing strategies that set Deloitte apart.
• Practice Development & Eminence: Innovate by developing new solutions, methodologies, and thought leadership materials. Share your expertise through public speaking engagements and industry publications, positioning Deloitte at the forefront of technology and business transformation.
• Engagement Management: Oversee engagement risk, project planning, and budgeting while managing client accounts and ensuring deliverables meet the highest standards. Collaborate with top client executives to secure buy-in and deliver impactful solutions.
• Delivery Management: Work directly with clients to ensure exceptional service delivery, foster customer satisfaction, and advance performance metrics. Resolve complex challenges, champion continuous improvement, and support your team to achieve excellence.
• People Development: Act as a mentor and coach, guiding career development and contributing to dynamic staffing and recruitment efforts. Help build a culture that attracts and retains top talent passionate about innovation and growth.

This is your chance to join a team that values creativity, leadership, and a drive for continuous innovation, making Deloitte a destination for forward-thinking professionals eager to make a lasting impact.

Qualifications Required:

• 10+ years of consulting or relevant industry experience
• 4+ years of experience overseeing multiple project teams
• ServiceNow ITSM certification
• A minimum of 2 full life cycle ServiceNow ITSM implementations
• A minimum of 2 ServiceNow upgrade deployments
• Experience in the following:
• IT Service Management
• Incident Management
• Problem Management
• Change Management
• Release Management
• RCA
• Experience in ITIL Framework
• 3+ years' experience as an engagement manager
• Project scoping, estimating, and planning experience
• Sales Experience
• Bachelor's degree
• Must be authorized to work in the United States without the need for employer sponsorship now or in the future
• Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve.

Preferred:

• CMA/CTA certification
• 4+ years of experience in generating new client business
• Experience collaborating and developing client relationships, developing new opportunities with clients, and identifying engagement follow-on opportunities for continuous improvement
• Business Development experience selling 3+ year deals and offering structure and support for those deals
• Industry experience in either: Consumer-MFG, Financial Services, Life Sciences Health Care
• Advanced degree preferred

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $175,700 to $264,900. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.