Customer Care Specialist

Overview

Travel Insured International , a Crum & Forster company, is hiring a Customer Care Specialist.

Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and customer satisfaction.

Because protecting travelers' journeys isn’t just our business—it’s our promise. Our promise to protect every traveler, every experience, every time. Travel Insured International travel protection meets our travelers in the moments that matter. We are here. Go be there.

Travel Insured International is hiring our next class of Customer Service Representatives to join our growing organization! Join us!

Our Customer Service Representatives deliver exceptional service to our callers, which include travelers and our extensive travel advisor community.

Interested in this role, but don’t have Customer Service experience? Our Customer Service Representatives are provided with training and tools to begin your career! Our structured training program includes licensing training, classroom training on everything Customer Care at TII, and a collaborative mentor stage that allows for practical application of your new knowledge.

We are proud that some of our best Customer Service Representatives have gone on to other parts of our organization, including, Claims, Product and our Quality Management team, to name a few!

We are pleased to offer 100% remote working schedules within the US. The Customer Service department is open from 7 : 45AM – 7 : 15PM EST. Shift times include 7 : 45am -4 : 15pm, 9 : 00am-5 : 30pm, and 10 : 45am-7 : 15pm. Scheduled shifts are determined by business need and may be subject to change.

Job Description

What you will do :

• Answer inbound calls
• Provide accurate, clear and timely responses to a variety of traveler and travel advisor calls that will include, but not be limited to travel insurance coverage questions, website troubleshooting, purchase inquires and agent support requests
• Create cases in Salesforce to address customer needs (such as documentation or policy changes)
• Act as a liaison with agency partners that have dedicated TII support email addresses
• Participate in weekly coaching sessions
• Participate in a variety of meetings on camera in MS Teams : including, Manager / Employee one-on-one meetings, Team meetings, Training and Town Halls
• Serve as backup for other Customer Care functions including Customer Care / Group call taking, supporting Customer Care Chats, Group desk administrative functions as well as Diamond Tour manifest processing
• Perform other related duties as needed

What YOU will bring to C&F :

Requirements :

What C&F will bring to you

At C&F you will BELONG

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know.

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Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $31,100 to a maximum of $58,500. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and / or performance-based variable pay programs.