IT Service Desk Specialist - Level II (DHA - BAMC)

Citizenship Requirements : US Citizenship or Permanent Resident (Green Card Holder)

Location : San Antonio, TX (On-site)

Federal Background Investigation Required : Tier 3 (T3)

IT Security Designation : ADP / IT II

Functional Responsibility : Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems for users and acts as a contact for users having problems using computer software, hardware, and operating systems. Acts as the escalation path to resolve moderate to highly complex technical issues. Specialized in certain aspects of technologies to assist the customer base. Provides support for call overflow during peak time or reduced staff during off peak hours. Level II performs more varied and difficult tasks compared to Level I.

Experience Requirements : Four (4) years of progressive experience demonstrating the required proficiency.

Education Requirements : Bachelor's degree or equivalency.

IA Technical / Management Designation : IAT II and CE

• Certifications Required (at least one from each) :

IAT-II

CCNA - Security

Linux+

About Us : A1FED is a leading provider of financial consulting, data analytics, cloud, agile software development, cyber security, and disaster recovery solutions. We support these core capabilities with full lifecycle IT services and training-to help our customers meet critical goals for pivotal missions.