Client Service Manager - Network

Client Service Manager - Network

Position Title : Client Service Manager, Network (P3)

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

Although you will be hired as a Crown Castle employee, your employment and the responsibilities associated with this job likely will transition to an acquiring company in the future. For more information, please visit : https : / / www.crowncastle.com / strategic-review-results

Responsible for proactively maintaining the customer relationship and revenue by managing the customer's business needs, as well as focusing on retaining and growing the overall customer relationship in order to meet company goals and objectives. Work closely with the Account Team and Sales Management to seamlessly service the customers. The CSM organization's charter is client satisfaction, preservation of revenue and sales enablement.

Responsibilities :

• Develop and maintain customer and account team relationships
• Responsible for revenue protection and churn on all assigned accounts
• Actively work with the sales team and customer to determine needs for near term additional services and the account's long term network planning activities
• Attend Quarterly Business Reviews as well as participate in pre and post sales customer meetings messaging the Crown Castle Support Structure.
• Act as the primary post installation contact as well as the liaison between customer and Crown Castle Fiber internal partners to ensure strong service and response to customer needs
• Manage account billing, inventory, trouble tickets, SLA and credit inquiries with internal groups and work with customer on any service related issues
• Provide and review service inventories, scorecards, customized reports and performance metrics via business review meetings with customer
• Onboard customers to the Crown Castle Fiber Business Portal
• Process and actively follow orders through internal processing to ensure timely and accurate completion in order to meet customer expectations
• Review, evaluate, prepare, and deliver RFP / RFQ responses for existing monthly recurring revenue
• Drive renewal negotiations

Expectations :

Education / Certifications :

Experience / Minimum Requirements :

Organizational Relationship :

Reports to : Sr Manager, Network Client Services

Title(s) of direct reports (if applicable) : N / A

Working Conditions : This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

Your Company Benefits : At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life. We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

Compensation : The salary range offered for this position is $74900 - $103000 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information : If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.