Operations & Client Success Manager

Job Description

Job Description

Benefits :

• Commission Opportunity
• Fuel stipend
• Company computer & phone
• Competitive salary
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Operations & Client Success Manager

About Us :

Were a growing, family-owned commercial cleaning franchise that believes in quality, consistency, and strong relationships. With a team of over 40 staff and plans for expansion, were building a leadership group that thrives on accountability, communication, and operational excellence.

About the Role :

As an Operations & Client Success Manager, youll be responsible for keeping our operations running smoothly while ensuring our clients receive top-tier service. Youll lead field staff, conduct quality inspections, manage site operations, and maintain strong relationships with clients.

This role is best for someone who loves structure, enjoys problem-solving, and takes ownership of their work. Its a leadership position with a hands-on element, youll be out in the field, interacting with clients, and ensuring standards are met.

Responsibilities :

Oversee day-to-day cleaning operations, crew assignments, and shift coverage

Conduct and document quality control inspections

Maintain 95% staffing coverage and ensure timely issue resolution

Communicate directly with clients, address concerns, and track satisfaction

Manage hiring, onboarding, and staff performance

Track operational KPIs and report progress weekly

Support new account onboarding and transition of contracts into operations

Qualifications :

24 years of operations, facility, or team leadership experience (cleaning or service industry preferred)

Strong organizational and communication skills

Problem-solver with the ability to manage competing priorities

Reliable transportation required

Must pass background and reference checks

Schedule : Choice of

SundayThursday

MondayFriday

Shift options : 3pm10 : 30pm, 4pm11 : 30pm, or 5pm12 : 30am

Must be available between 710am for rare emergencies

Who Thrives Here :

Leads with integrity and takes ownership of outcomes

Thrives in fast-paced, people-first environments

Communicates clearly and directly even under pressure

Holds themselves accountable without needing micromanagement

Cares about delivering consistent quality to every client

Compensation :

Application Instructions :

To apply, please send :

1. Your resume

2 . A short written note introducing yourself and sharing why this role excites you

3 . A 2-minute on-camera video : (required)

Wed love to get to know you! As part of your application, please submit a 2-minute video introduction. This is your chance to share :

A brief overview of your professional background

Why youre excited about this role

What makes you a strong fit for our team

How to submit :

1. Record a video no longer than 2 minutes.

2. Upload it to a cloud service (e.g., Google Drive, Dropbox, OneDrive) or a platform like YouTube (set as unlisted).

3. Include the link in your application or email it to mcash@360clean.com & tshaw@360clean.com along with your resume.

Dont worry about making it perfect, focus on being clear, authentic, and confident. Were excited to meet you!

Send all materials to mcash@360clean.com And tshaw@360clean.com with the subject line : Operations & Client Success Manager [Your Name].