Technical Support Specialist - White Glove Service

Job Description

Job Description

Be the first line of defense for our clients’ technology needs.

At DenaliTEK, our Service Center is the heartbeat of our support operations. Where urgency meets professionalism and every interaction builds trust. We’re looking for a Technical Support Specialist who can manage incoming tickets and calls, resolve issues quickly, and deliver white glove service every single time.

What You’ll Do

• Resolve Support Requests – Respond to 100% of client requests.
• Maintain SLA Commitments – Work critical tickets immediately, prevent SLA breaches, and escalate when needed.
• White Glove Service – Provide a seamless, courteous, and thorough client experience, even for routine requests.
• Service Board Management – Keep tickets updated with clear, client-ready notes and ensure the board stays clean and organized.
• Collaboration – Work closely with peers to ensure client needs are fully addressed.

Requirements

What We’re Looking For

Must-Have Skills & Experience

Nice-to-Haves

Benefits

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.